About the RoleWe are looking for a Customer Support & Sales Specialist to join our growing team and support a US-based client. The ideal candidate will have strong customer service skills, excellent English communication, and the ability to confidently handle customer calls while converting inquiries into completed orders.Key ResponsibilitiesHandle inbound customer calls professionally and efficiently.Assist customers with questions, orders, and service requests.Convert customer inquiries into completed orders.Follow established scripts, SOPs, and company processes.Maintain a professional and customer-focused approach on every call.Accurately enter and update customer/order information in the system.Follow up on missed calls and customer inquiries when required.Meet daily and monthly conversion and sales targets.Ensure a high level of customer satisfaction while achieving sales goals.Requirements2–3+ years of experience in BPO, customer support, or telesales.Experience working with US-based customers/clients is preferred.Excellent spoken English with a neutral or near-native English accent.Strong communication, listening, and persuasion skills.Comfortable handling a high volume of inbound calls.Sales-oriented mindset with a strong focus on conversions.Ability to work independently and follow established processes.Reliable internet connection and a suitable remote-work environment.To apply, please send your video introduction & CV to info@prodigycx.com.

Customer Support & Sales Specialist

Emma

Responsibilities

Skills wanted:

Language(s) required:

prodigycx.com

Admin access needed