Customer Success Manager or Organizational Change Manager / OCM Consultant at Symanteq Softtech LLC | Torre
Customer Success Manager or Organizational Change Manager / OCM Consultant
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Symanteq Softtech LLC

Customer Success Manager or Organizational Change Manager / OCM Consultant

Symanteq Softtech LLC
Posted by
Sandeep Rath
Emma
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Full-time
Base compensation
USD140k - 160k/year

+ Health insurance

Negotiable
location_on
Alameda, CA 94502, USA
Posted 11 months ago

Responsibilities

We are seeking a strong impact maker with experience as an Organizational Change Manager (OCM) or Customer Success Manager focused on leading the adoption of Copilot technology within enterprises. The role involves designing and implementing change management strategies to improve user adoption and business outcomes. * Minimum of 10 years of overall experience and 5+ years of experience as Customer Success Manager or Organizational Change Manager (OCM). * 5+ years of experience in the M365 technology landscape including SharePoint, OneDrive y Teams. * 3+ years of experience in Copilot and related technologies, supporting user adoption. * 3+ years of experience providing first-hand support to user queries and concerns with quick turnaround time. * Bachelor’s Degree or higher in Information Systems, Computer Science, or equivalent experience. * Ability to lead and motivate others and work effectively in a team environment. * Excellent analytical, multitasking, and organizational skills. Job / Role Description * Develop OCM strategy, including roadmap creation, change management planning, execution, continuous improvement, and training. * Provide technology expertise as a subject matter expert in M365 and Copilot technologies, including Microsoft products such as Teams, SharePoint, and OneDrive. * Lead OCM delivery teams and manage customer meetings across different regions. * Create and deploy OCM solution architecture for enterprise customers. * Drive technology adoption by ensuring successful adoption of new technologies across user groups and regions, managing diverse teams, delivering training, and supporting users in troubleshooting technology concerns or issues. * Learn quickly and grasp new software solutions based on business demand, including solutions relevant to technology adoption. * Manage the human element of technology transformation by helping employees adapt and leverage new tools. * Provide recommendations to improve business outcomes, such as enhancing sales or success rates.
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