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Responsibilities
Be a part of our mission to make the world cleaner, greener, and safer while enjoying a truly inclusive and supportive workplace.
🔵 About the role:
◽ As an IT Support Engineer at Vaarst & Rovco, you will be crucial in delivering exceptional technical support to our internal stakeholders. You will be the first point of contact for IT-related issues.
◽ You will provide prompt and practical solutions to ensure minimal downtime and maximum productivity for users in a hybrid environment.
◽ You'll be joining a team of 4 to support our growing and expanding organization, which will allow you to learn new skills and develop. Being part of a rapidly growing tech for good company, your work will help support the transition from fossil fuels to renewable energy.
🔵 You should apply if you have:
We know it’s tough, but please try to avoid the confidence gap. You don’t have to match all the listed requirements exactly to be considered for this role:
◽ Experience as a 1st/2nd line support technician or in a similar role.
◽ Knowledge of Windows administration.
◽ Familiarity with Microsoft Office Suite and other common business
applications.
◽ Understanding networking management concepts (TCP/IP, DNS, DHCP, etc.).
◽ Excellent problem-solving and communication skills.
◽ Customer-oriented with a patient and positive attitude.
◽ Comfortable working in a small hybrid team with fast-paced requirements.
🔵 Objectives and responsibilities:
Vaarst is an exciting and dynamic environment, meaning these are likely to change as we grow upon joining, your objectives and responsibilities will include:
◽ Ensure continued IT operations by providing first-line support to internal users via phone, email, in-person, or ticketing system, assisting users with problems and account setups.
◽ Prioritize and troubleshoot hardware, software, and network issues, logging, tracking, and escalating issues when necessary using the ticketing system
◽ Install, configure, maintain, and update hardware, software and assist with network devices, including routers, switches and firewalls
◽ Create and update knowledge base articles for common issues and solutions
◽ Training and promoting best practices to users on IT systems, security, and applications.
◽ Communicate effectively with end-users to gather necessary information
for issue resolution and work with other IT team members to resolve complex issues.
🔵 Grow together with Vaarst where you will learn and use the following:
◽ Ubuntu operating system management
◽ Virtualization and VDI technologies
◽ Develop knowledge of the following software tools,
→ Microsoft Intune
→ Ninja One RMM
→ Connect Wise
→ Fresh service
🔵 Benefits:
At Vaarst, we’re committed to creating a diverse, inclusive workplace where everyone can thrive. Our hybrid-remote approach and state-of-the-art Bristol Office Hub provide a welcoming space designed to nurture your creativity, productivity, and well-being.
In addition, you’ll get an extensive range of benefits so you can focus on doing your very best work:
◽ Flexible, hybrid working and a 35-hour work week so you can work when is best for you.
◽ 25 days annual leave to increase to 35 days after six years + bank holidays.
◽ Sabbaticals at 4 and 6 years and a £ 500 holiday voucher at two years.
◽ Private medical insurance, including Dental & optical.
◽ Career and learning development through paid courses, conferences, and events.
◽ Curiosity fund – up to £500 to spend on learning, which is not role related.
◽ Up to 10% company bonus.
◽ Pension up to 6% company contribution.
◽ Volunteering day to give back to your local community.
◽ Enhanced maternity and adoption leave.
◽ Cycle to work scheme.
◽ Recognition & rewards for doing great work and living our values and behaviors.
◽ Flexible working options include reduced hours, part-time work, job share, phased return to work, term time working, and compressed hours.
◽ We’re a friendly, tight-knit team with monthly socials.
◽ Hybrid working: Most teams work in our offices 2+ days a week to collaborate and be hands-on with our technology. When you do visit, our Bristol office is a 10-minute walk from the train station, with its balcony and Fresh fruit & snacks and drinks in the office.
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