About JSSIFounded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership.JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation, including Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions.Position Summary: JSSI is seeking a highly skilled, professional, and customer-focused Aircraft Maintenance Analyst (AMA) to join its elite support team.Position SummaryAs an AMA, you will serve as a trusted advisor to subscribers of the Traxxall maintenance tracking platform, delivering premium, personalized support that maximizes the value of the solution—enhancing the safety, reliability, and efficiency of customers’ aircraft operations.This role is ideal for an individual with a strong foundation in aircraft maintenance and a passion for delivering exceptional service to customers operating in high-performance aviation environments. The ideal candidate is detail-oriented, has strong analytical skills, and can work with web-based applications such as Traxxall. This role requires high technical expertise, strong communication skills, and a commitment to maintaining the integrity of customers’ maintenance programs.Key ResponsibilitiesProvide expert-level support and guidance to Traxxall users, delivering clear guidance and maintaining strong, professional client relationships.Analyze maintenance data and client program details to deliver proactive insights, recommendations, and operationally focused solutions.Research and interpret OEM maintenance programs, manuals, regulatory directives, and bulletins to ensure accuracy in maintenance, enrollment, and compliance data.Review and process aircraft update files, validate customer-submitted documentation, and resolve discrepancies for newly enrolled aircraft using the Quality Control Findings Report (QCFR).Collaborate with internal teams (Technical Publications, Product, and support groups) and external partners and repair facilities to improve processes, incorporate ADs/SBs/manual revisions, and maintain timely, accurate maintenance documentation.Maintain exceptional customer service by exercising sound judgment, communicating actions clearly, and upholding high standards of accuracy, integrity, and responsiveness.Track project progress and internal workflow metrics by updating Salesforce enrollment data and recording work hours in TaskRay.Build and maintain strong, long-term relationships with clients through clear, professional communication and a deep understanding of their maintenance programs.Qualifications5+ years of experience in aircraft maintenance or a related role.Experience in maintenance planning.Proficiency in maintenance management software and tools.Ability to troubleshoot and resolve database-related issues.Strong analytical skills with the ability to interpret complex data.Experience with Salesforce (preferred but not required).Proficient in Microsoft Word, Excel, Outlook, & PowerPoint.A&P (preferred but not required).
