About DynatronAt Dynatron Software, we help automotive service departments increase revenue and profitability with our suite of services. We strive to be a people-first company where employees enjoy coming to work, the people they work with, and are given the autonomy to succeed. Our company culture is built on a foundation of our 5 Core Values: Sense of Urgency, Delivering Results, Accountability, Positive Attitude, and Success Driven.In this roleIn this role, you’ll take ownership of outreach efforts, initiating and managing a high volume of calls, asking strategic questions, and verifying key details to ensure accuracy and reliability. The ideal candidate thrives in a fast-paced environment, skillfully managing multiple priorities while maintaining exceptional attention to detail. They remain focused and composed under pressure, demonstrating initiative to see projects through concept to completion with minimal supervision. We need someone who is highly organized, focused, and takes pride in producing precise, error-free work.About the departmentThe FileSmart department assists our automotive dealership clients with increasing their warranty parts and labor reimbursement rates with their manufacturersAbout the RoleThe Level 1 Post Submission Specialist or Rebuttal Administrator is responsible for completing any post-submission requests from manufacturers to finalize the warranty rate increase process. This position is responsible for completing outbound survey calls, reviewing dealership repair order documentation, and working closely with clients and internal teams to ensure success of our warranty reimbursement filing process.What You Will Need1+ years automotive industry experienceDemonstrates enthusiasm and persistence in communicating with clients and team membersMust be able to work independently, execute defined processes, and be well organizedMust have strong analytical skills and pattern recognition skillsMust be attentive to detail, able to effectively manage time, manage multiple accounts and priorities, and able to work well in a remote environmentStrong knowledge of Google Workspace and Microsoft OfficeAbility to learn new software applications and be comfortable working on diverse types of computer programsEssential DutiesComplete post-submission requests from manufacturers, such as performing outbound surveys via phone, reviewing dealer repair orders, and preparing response letters to the manufacturerEffectively communicate with client Dealership Management, internally and with Dealership Management via phone and emailTranslate information from client invoices to Excel for submission to automotive manufacturerUtilize proprietary software to identify patterns in dealer’s warranty dataReview daily/weekly reports and provide updates to management as necessaryEnsure defined processes and verbal instructions are followed and completed in an efficient manner and that priority items are addressed within the given timelinesMaintain effective task notes through excellent documentation and organization while utilizing CRM, Google Docs, etc.Other duties and special projects assigned or approved by managementBenefits SummaryComprehensive health, vision, and dental insuranceEmployer-paid short- and long-term disability and life insurance401(K) with competitive company matchEquity participation through Dynatron’s Equity Incentive Plan11 paid holidaysBranded welcome swag and home office setup support for remote employeesCulture grounded in our 5 Core Values:Success Driven - We strive for excellence with grit and continuous improvementDelivering Results - We don’t confuse effort with impactSense of Urgency - We act decisively and prioritize what mattersAccountability - We take ownership of our work and its outcomesPositive Attitude - We bring energy and optimism to every interactionCompensationCompensation: $18 - $21 /hr

Post Submission Specialist

Emma

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About Dynamo Software:

www.dynamosoftware.com/

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