Operations Administrator- Corporate Actions (9 months FTC) at Interactive Investor

Interactive Investor is the UK’s number one flat-fee investment platform, with over £45 billion of assets under administration and over 350,000 customers. They have been helping investors for 25 years and are rated ‘Excellent’ on Trustpilot. Interactive Investor is recruiting for an Operations Administrator to join their Operations team. The role is responsible for the effective processing of tasks within the Operations department, including Settlements, Transfers and Corporate Actions. The role also includes building good relationships with both internal departments and external stakeholders. Responsibilities: - Provide outstanding customer service to meet the requirements of both internal and external customers - Make customer contact via phone, email /letter to enable straight through processing, where appropriate - Timely and accurate processing of all customer documents and returned queries to ensure that customer’s needs are met - Adherence to the regulations that apply to the area that you are working in - Responsible for the processing of all departmental administration tasks, with a high degree of accuracy - Escalate any unresolved issues to the Specialists providing them with enough information to investigate the issue - Continually and appropriately challenge policy, processes and procedures, recommending improvements to increase efficiency and improve quality - Be part of the departmental telephone query team to support all queries and requests from internal customers, making external calls to customers as required - Work as part of a team, supporting colleagues and promoting a positive work environment & team spirit - Confident in delivering an efficient, consistent and high-quality service to our customers at every interaction - Ability to move between tasks and departments as business needs require - Maintain the organisation’s first line of defence by ensuring individual adherence to business processes and procedures that are designed to meet the regulatory standards set out in the relevant FCA rules and guidance - Make informed risk decisions and effectively and credibly debate and challenge management recommendations within your role in line with the approved Risk Management Framework - Logging Risk events - Understanding Risk via training and documentation available

Operations Administrator- Corporate Actions (9 months FTC)

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