ABOUT USMatrix Technologies, Inc. has been a leading provider of engineering, automation, and systems integration services since 1980. Guided by 'The Matrix Way,' we value teamwork, collaboration, and fun. Recognized as a Top Workplace, we offer flexible schedules, professional growth opportunities, and market-leading compensation. Our expertise spans multiple industries, and 87% of our projects are from repeat clients, showcasing our commitment to quality and customer satisfaction. Come experience “A Better Process for Success” with us.Culture matters! At Matrix, our core purpose is Enhancing People's Lives...Every Day. Our fundamentals guide our culture, and you can learn more about our unique environment here:
www.matrixti.com/culture.OVERVIEWJoin our team as an Account Manager! This is a hybrid or remote role. The position is salaried.The Account Manager is responsible for developing, growing, and maintaining key customer accounts within an assigned region or strategic segment. This role manages and expands relationships with corporate, regional, and named customer accounts, including vendor and partner companies. The Account Manager represents a full range of company services while leading the customer account planning cycle and ensuring customer needs and expectations are consistently met.KEY RESPONSIBILITIESAchieve strategic customer objectives established by company leadership.Establish and maintain productive, professional relationships with key personnel in assigned customer, vendor, and partner accounts.Lead customer account planning processes, developing mutual performance objectives, financial targets, and critical milestones for 1–3 year periods.Coordinate internal resources—including engineering, management, and executive teams—to meet account performance objectives and customer expectations.Proactively assess, clarify, and validate customer needs on an ongoing basis.Understand and monitor the competitive landscape within assigned accounts or regions.Create and maintain account-specific presentations and strategic account plans.Negotiate and maintain Master Service Agreements and partner agreements as applicable.Lead solution development efforts that align with customer needs.Maintain involvement in active customer projects to ensure delivery success and alignment with account goals.Meet assigned profitability, sales growth, and customer satisfaction targets.QUALIFICATIONSBachelor of Science in engineering, related technical discipline, or a business/engineering hybrid degree from an accredited institution.Engineering or industrial sales experience.5–7+ years of strategic business‑to‑business sales experience.Strong verbal and written communication skills.Strong organizational and time‑management capabilities.PC proficiency and competence with Microsoft Office Suite.Active driver’s license.Ability to travel extensively: 50-75% local/daytime, 25-50% overnight.Must be able to pass a background check and drug screen.PHYSICAL REQUIREMENTSWhile performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk, and hear.The employee may occasionally be required to lift and/or move objects up to 10 pounds.
