Data Analyst V–Customer Experience Analytics at GALACTIC MINDS Inc. | Torre
Data Analyst V–Customer Experience Analytics
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Data Analyst V–Customer Experience Analytics

GALACTIC MINDS Inc.
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You'll drive customer experience innovation and strategic growth through advanced analytics and NLP.
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Full-time

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Shared by
Diana Montoya
 22 days ago

Requirements and responsibilities

🔥HIRING | Data Analyst V–Customer Experience Analytics🔥⚡Python | SQL | NLP | Customer Segmentation | VoC | Machine Learning | Tableau | Power BI⚡The ideal candidate should combine:Strong analytics & data science expertiseCustomer Experience/Voice of Customer backgroundMarketing segmentation knowledgeNLP & statistical modeling skillsStrong storytelling & stakeholder communication🚨Must-Have Skills (Critical Screening Criteria)Very technical profile with marketing/customer analytics backgroundCustomer segmentation for marketingCustomer support/CX analytics experienceStrong SQL skills (including temporary tables)Strong Python, Pandas, and data structures expertiseData modeling experience (Regression, NLP, Statistical Analysis)Voice of Customer (VoC), CSAT, NPS experienceKey Responsibilities✅Customer Experience AnalyticsAnalyze customer feedback across:SurveysCustomer support interactionsChat logsCall transcriptsOperational & behavioral dataIdentify customer pain points, trends, and improvement opportunities✅Data Science & Machine LearningApply:Statistical ModelingMachine LearningNLP TechniquesClustering & SegmentationExtract actionable insights from large-scale support and customer datasets✅Customer Segmentation & InsightsBuild customer segmentation models for targeted recommendationsIdentify recurring customer issues and recommend self-service or operational improvementsSupport customer journey optimization initiatives✅Dashboarding & ReportingDevelop and maintain:Reporting frameworksKPI dashboardsCX scorecardsExecutive presentationsTools include:TableauPower BISQL Reporting✅Cross-Functional CollaborationPartner with:Product TeamsCustomer SupportMarketingEngineeringOperationsDrive customer-centric decision-making across the organization🎯Required Qualifications10+years of analytics/data science experience3+years in Customer Experience/Customer Support analyticsStrong Python, Pandas, SQL expertiseExperience with temporary tables in SQLNLP & Regression Modeling experienceExperience with:NPSCSATVoC AnalyticsCustomer Feedback AnalysisData visualization expertise (Tableau/Power BI)Strong storytelling and stakeholder communication skillsExperience communicating with technical and non-technical audiences⭐Preferred QualificationsMaster’s or PhD in a quantitative fieldConsumer electronics or retail experienceMachine Learning expertiseTensorFlow/PyTorch/Scikit-learn experienceAI-assisted analytics experienceExperience with Reality Labs or immersive tech productsAbility to leverage AI responsibly while validating outputsShare matching profiles: abhinav.sharma@galacticmind,com
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