Senior Customer Success Manager at Kinetyca | Torre

Senior Customer Success Manager

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Full-time

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Remote (anywhere)
Shared by
Laura Motta
5 months ago

Responsibilities


We're a GTM agency working with mid-to-large B2B companies in the US and EU. Clients come to us for results, not check-ins. You make sure they get them, and you catch fires before they start.What you'll own:Client relationships from onboarding through retentionProject coordination across GTM execution teamsStakeholder communication and strategic check-insProactive issue resolution before it escalatesAlignment between GTM strategy and implementationManaging and coordinating technical teamsWhat you'll get:100% remoteFixed salary + performance bonusWorking directly with founders from day oneDay 1 training on the latest GTM stack (Clay, Claude, and more)Multicultural, international team with real ownership and upsideHard requirements:3+ years in CS or account management, B2BAgency background (marketing, lead gen, or GTM). Non-negotiable. SaaS-only won't cut it.Strong communicator, client-first mindsetOrganized, structured, high ownershipProactive, not reactiveComfortable leading tough conversationsSolid understanding of modern GTM tools (Clay, outbound systems, ABM)You don't need to be the most technical person in the room. But you need to deeply understand the GTM space.