Senior Manager - Customer Support

Castor

Emma

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Full-time

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Remote (anywhere)

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6 months ago

Lead and mentor global remote Technical Customer Support team across multiple time zones. Identify and implement AI enablement and automated support solutions. Own support KPIs (Initial Response Time, FCR, CSAT) and drive strategic improvements. Define and maintain SOPs, work instructions, and technical collateral. Collaborate with Product, Engineering, and Customer Success teams. Manage relationships with tooling partners and AI automation vendors. Advocate for customer needs and influence product roadmap.

About Castor:

At Castor, we believe in the power of clinical research and the power of technology. And we know that together, these forces can help extend human healthspan. To achieve this reality, we must make patient-centered clinical trials a possibility for everyone, anywhere in the world. That's why we are using technology to capture the world's research data and optimize each activity of a clinical trial. From recruitment to monitoring, our modular clinical trial platform makes it easier to design and deploy trials, enroll and engage patients, collect data and analyze results. Each module can be used individually or in unison with others, providing the ability to customize each solution to fit your needs, and grow at your own pace. That’s delightful for patients, effortless for study teams, risk-free for sponsors.

mission:

Enabling manufacturers to automatically reduce costs, utilizing the benefits of industrial 3D printing.

Reputation:

Signalers: 1

Domain created: Nov 2012

www.castoredc.com/

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