Duties and responsibilitiesSchedule, utilize triage referral guidelines and script usage to assist patients who call into the call centerAnswer multi-line telephone system, screen and direct telephone calls to the appropriate person in an efficient manner while utilizing appropriate paging systemAccurately acquire, confirm and input demographic and insurance information for all patients.Perform other related duties as assigned.QualificationsHigh School diploma, or GED is required. An Associate’s degree is highly preferred. Minimum of one to two year relevant work experience in a high volume medical call center highly preferred. The Call Center Representative is the first point of contact for our organization; must be compassionate, highly motivated, organized individual. Electronic appointment scheduling and data entry experience required. Exceptional phone etiquette incorporating strong communication, interpersonal and customer service skills a necessity. Strong critical thinking and problem solving skills with the ability to work as a member of the team to serve patients is a must. Bi-lingual in English and Spanish is required.Physical Requirements/Work EnvironmentVariable 8 hr. shifts between 7am-8pm, including weekends as neededMinimal physical effortMust be able to operate computer and telephone continuouslyDistrict travel as necessaryWhat we offerHere’s what we offer Major medical, dental and vision insurance, generous PTO, tuition reimbursement and much more.Fair Haven Community Health CareFor over 54 years, FHCHC has been an innovative and vibrant community health center, catering to multiple generations with over 165,000 office visits across 21 locations. Guided by a Board of Directors, most of whom are patients themselves, we take pride in being a healthcare leader dedicated to delivering high-quality, affordable medical and dental care to everyone, regardless of their insurance status or ability to pay. Our extensive range of primary and specialty care services, along with evidence-based programs, empowers patients to make informed choices about their health. As we expand our reach to underserved areas, our commitment to prioritizing patient needs remains unwavering. FHCHC's mission is to enhance the health and social well-being of the communities we serve through equitable, high-quality, and culturally responsive patient-centered care.American with Disabilities Requirements:External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job specific responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case by case basis.Fair Haven Community Health Care is an Equal Opportunity EmployerFHCHC does not discriminate on the basis of race, religion, color, sex, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
