Business Operations Specialist
Location: Remote – Latin America
Schedule: Part-Time (20+ hours/week) with strong full-time growth potential
Overview
Are you passionate about building systems, optimizing operations, and making a meaningful impact? This is an opportunity to join a mission-driven nonprofit organization at a pivotal stage of growth.
As the CRM & Operations Manager, you'll lead the transformation of the organization's donor CRM while serving as a strategic operational partner to executive leadership. You'll help build scalable processes, improve data integrity, coordinate key initiatives, and support the launch of a major community-focused agricultural project.
Key Responsibilities
Audit, clean, and optimize donor data across CRM platforms and spreadsheets.
Build automated workflows, segmentation, and reporting to improve donor engagement.
Create dashboards and analytics to track donor retention and campaign performance.
Manage executive calendars, scheduling, and administrative operations.
Coordinate communication across executives, board members, community partners, and project stakeholders.
Support operational planning, project tracking, and AI-powered data collection initiatives.
Prepare donor communications, newsletters, reports, and fundraising materials.
Maintain documentation, meeting notes, and operational workflows as priorities evolve.
Success in this Role
You'll create reliable systems, improve operational efficiency, and become a trusted partner to leadership during a period of rapid organizational growth.
Requirements
3+ years of experience in CRM, operations, project coordination, or similar roles.
Hands-on experience with CRM platforms such as HubSpot, Salesforce, or equivalent.
Advanced Excel and/or Google Sheets skills.
Experience building reports, managing data, and improving workflows.
Fluent English and Spanish, both written and spoken.
Comfortable using AI tools and quickly learning new software.
Strong organizational skills with exceptional attention to detail.
Experience working independently in a remote environment.
What We're Looking For
Highly organized and detail-oriented.
Proactive and self-directed.
Collaborative and transparent in communication.
Adaptable in fast-paced environments.
Accountable with a strong sense of ownership.
Passionate about mission-driven work and community impact.
Nice to Have
Experience working in nonprofits, charities, or mission-driven organizations.
Background in donor relations, fundraising operations, or grant reporting.
Experience supporting executive leadership or Chief of Staff functions.
Familiarity with shared leadership or flat organizational structures.
Experience coordinating multiple stakeholders and cross-functional projects.
Why Join
Help build the operational foundation of a high-impact organization while taking ownership of systems, collaborating directly with leadership, and growing into an increasingly strategic role as the organization scales.
