Vulnerable Customer Manager at Monzo Bank | Torre
Vulnerable Customer Manager
Report
Monzo Bank

Vulnerable Customer Manager

Monzo Bank
Posted by
Yuliana Velasquez Ramírez
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Full-time

Legal agreement: Employment

Compensation
GBP22k - 25k/year
~USD29.4k - 33.4k/year
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Remote (for United Kingdom residents)
Remote (for United States residents)
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Posted over 5 years ago

Requirements and responsibilities

• You’ll be responsible for providing support, pastoral care and direction for the analysts, and badge owners within the team as well as the following key duties: • Developing bereavements strategy, process, training and oversight • Supporting the Discipline Lead to plan operational strategy • Curation of knowledge and process management & training • Feeding back on operational processes that require vulnerability input • Providing operational support on complex customer cases • Delivering a long term data strategy for vulnerable customers to fulfil our audit action to improve MI & reporting • Leading on implementing robust QA procedures and risk controls • Taking responsibility for your own development, and supporting and coaching peers in cross-domain work.
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