What You'll DoOwn the CRM support ticket queue — from CRM-to-Zenoti data sync issues to pipeline managementFix duplicate profiles, mismatched pipeline stages, and stuck opportunitiesManage user access & permissions across dozens of franchise sub-accountsBuild, debug, and optimize workflow automations and messaging sequencesFine-tune AI auto-responders and troubleshoot SMS/calling issues (A2P 10DLC, spam flags, etc.)Run weekly, monthly, and quarterly maintenance cycles — audits, cleanups, compliance checks, and system optimizationBe the go-to point of contact (via email/ticket) for franchise owners and front-desk staffWhat We're Looking ForHands-on experience with GoHighLevel or a similar CRM/marketing automation platformExperience troubleshooting CRM-to-POS/scheduling system data sync (Zenoti experience is a big plus!)Working knowledge of SMS/calling compliance (A2P 10DLC, carrier spam rules)Experience configuring or tuning AI chatbots/auto-respondersStrong written communication skills — this role is support-heavy and email/ticket-drivenHighly organized and methodical — able to manage many accounts without dropping the ballNice to HaveReporting & analytics background (conversion tracking, custom exports)Experience running SMS/email marketing campaignsAPI/integration familiarity (e.g., Power Automate)Background in healthcare, med-spa, wellness, or multi-location franchise environmentsIf you're detail-obsessed, compliance-savvy, and thrive keeping complex systems running like clockwork — we want to hear from you! 🙌

GoHighLevel CRM Expert

Emma

Responsibilities

Skills wanted:

Language(s) required:

Shed Jalbuena

Shed Jalbuena

About HireKayana:

www.hirekayana.com/

Admin access needed