Product Analyst (US Remote) at First Advantage

About First AdvantageAt First Advantage (Nasdaq: FA), people are at the heart of everything we do. First Advantage is a leading provider of mission-critical background screening solutions to recognized Fortune 100 and Global 500 brands.About the roleThe Product Analyst is a member of the Product Solutions team and will make critical contributions to delivering product implementations. The role works with cross-functional teams (Product, Technology, Sales, and Customer Success) to demonstrate and support Monitoring solutions. The Product Analyst supports discovery and solutioning for new customer monitoring implementations and post-live efforts, participates in product development meetings to understand new functionalities, and reports on customer feedback.More specifically, the individual in this role will:Serve as a Product subject matter expert and contribute to preparing internal stakeholders for the ongoing support of product pilots and implementations.Demonstrate monitoring solutions to current and prospective customers, explaining features, benefits, and usage in a clear, engaging, and persuasive manner.Create and maintain product documentation that the client implementation team can refer to for RFP, FAQ, and other product collateral.Exhibit a passion for serving customers and seeing them successful in their product implementation, providing guidance and support in product testing and implementation.Manage high volumes of product implementation tasks and projects with minimal guidance.Respond with appropriate urgency to situations and events that require swift response or turnaround, and take effective action in a timely manner.Think creatively, exercise strong and confident judgment, and be proactive in solving problems as they arise in customer integrations.Exhibit a high level of professionalism, integrity, and discretion in handling confidential information.What you may need to be successfulThree or more years of experience in customer implementations.Experience working closely with Sales and Client Success Teams from the pre-sales stage through the end of the implementation lifecycle, supporting enterprise-level B2B SaaS solutions.Customer focus and a passion for user experience and working with people.Ability to understand both the technical and business sides of the product and ultimately represent end users’ needs.Strong interpersonal, collaboration, and relationship-building skills.Demonstrated ability to take charge of tough problems, attacking them from different angles and bringing together a diverse array of stakeholders to drive great customer business results.Organized and energetic team player with meticulous attention to detail.Able to work independently with limited supervision and guidance.Ability to multi-task and prioritize a high-volume workload.Willingness, desire, and aptitude to take on new tasks, develop new concepts, and programs on the job.Why First Advantage is your next big career moveFirst Advantage is going through a technology transformation, and is looking for experts excited to work with advanced technologies to provide best-in-class user experience, drive scalable solutions, and guide agile teams and clients through meaningful changes as the company expands its impact.Additional benefitsAbility to work remotely with occasional business travel.Medical, Vision, Dental, and supplementary benefit plans.401k with an employer match, and an Employee Stock Purchase Plan (ESPP).Competitive and flexible Paid Time Off (PTO) and 8 paid company holidays.Access to new tech and growth opportunities, and leaders who want to see you succeed.CompensationThe salary range for this position is approximately $70k-$80k base annually. This range reflects a good-faith estimate to pay fairly, and offers are tailored within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors during the interview process.United States Equal Opportunity EmploymentFirst Advantage is proud to be a global leader in removing barriers and supporting community members. The company is an equal opportunity employer and does not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other protected characteristic.

Product Analyst (US Remote)

Emma

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About First Advantage:

www.fadv.com/

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