Senior Customer Success Manager

Wrike

Emma

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Full-time

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Remote (anywhere)

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5 months ago

Wrike is hiring! We are looking for a remote Senior Customer Success Manager to help our enterprise clients unlock their full potential and maximize productivity.As a strategic advisor and change management expert, you’ll lead C-level conversations, drive ROI, and act as the voice of the customer to our product teams.If you have 4+ years of enterprise CSM experience and a passion for optimizing complex business processes, we’d love to have you quarterback our most important accounts.

About Wrike:

Wrike is the trusted work delivery platform for people and AI. Most organizations are already using AI to handle real work. Without the right infrastructure, it's ungoverned, unauditable, and out of control. That's the problem we solve. Wrike gives enterprises the governed, context-rich foundation they need to put people and AI to work together on their most consequential workflows — without losing control of how work gets done. What makes Wrike different is what sits behind the AI. Our Work Intelligence® Graph is built on 500B+ historical data points and two decades of enterprise work management. It gives AI the structured context to act reliably, inside the same roles, permissions, and access controls your people already work within. The result? Organizations don't just manage work. They deliver without doubt. Governance sets the boundaries. Autonomy follows when people trust the system. Scale is what happens when you stop hitting the ceiling that limits delivery. More than 20,000 organizations worldwide, including Siemens, Walmart, NVIDIA, and The Estée Lauder Companies, trust Wrike to deliver their most important work. 🔒 Enterprise-grade security: ISO 27001, SOC 2 & 3, GDPR compliant, 99.9% uptime SLA 🏆 Named a winner of the 2026 Artificial Intelligence Excellence Awards 🤖 Wrike AI Certification: organizational readiness for governed AI at enterprise scale

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