FREENOW empowers smarter mobility decisions helping people to move freely and cities to thrive. Be ready to work in a multinational, diverse, highly motivated and collaborative team of passionate Customer Success Managers who strive for excellence and like to have fun.
We are looking for a Customer Success Manager to join our team in Berlin, Hamburg, or Frankfurt. As a Customer Success Manager, you will own a portfolio of Mid-market clients and be responsible for developing this portfolio through client retention, upselling, and cross-selling our B2B solutions. You will build strong relationships with top customers, engage with clients across the entire national territory, and work closely with cross-functional stakeholders to further develop our customers. To be successful in this role, you should have relevant professional experience in a fast-paced environment, strong analytical skills, the ability to develop and communicate a strategy clearly, and local knowledge of the German market. Fluency in German and English is required, and any other language is a plus. We offer a hybrid working model, free Udemy e-learning access, sabbatical & special leave policies, subsidised gym membership, and more local benefits depending on your work location. FREENOW is an equal opportunity employer, and we want you to bring your true self to work.
Responsibilities:
- Own a portfolio of Mid-market clients and develop the portfolio through client retention, upselling, and cross-selling our B2B solutions
- Build strong relationships with top customers and engage with clients across the entire national territory
- Create operational rhythm, establish and track KPIs, analyse business growth, market trends, and other key metrics to drive new business opportunities within existing clients and ensure resolution of business challenges
- Work closely with Product, Sales Ops, Customer Support, Legal, Sales Managers, and other cross-functional stakeholders to further develop our customers
- Serve as the primary FREENOW point of contact for all internal questions, escalations, and service improvements regarding Mid-market in your region
