Job Title: Service Dispatcher (LATAM)
Location: Remote (LATAM preferred)
Salary Range: 1500 - 2000 USD/month
Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.
About the Company:
Sagan represents a growing service provider in the building maintenance and repair industry. The team is fast-paced, customer-oriented, and values clear communication and operational excellence.
Position Overview:
We are looking for a highly organized and detail-oriented Service Dispatcher to join a dynamic elevator service operations team. You’ll be the key coordinator between customers, field technicians, and internal stakeholders—ensuring service calls are efficiently scheduled, communicated, and resolved. This role directly impacts technician productivity and customer satisfaction.
Key Responsibilities:
Service Coordination & Scheduling
Receive and prioritize incoming service calls from customers.
Assign and dispatch technicians based on availability, location, and skillset.
Optimize daily schedules to reduce technician downtime and travel time.
Monitor service progress and ensure timely follow-up on open work orders.
Customer Communication
Serve as the main point of contact for customers regarding service updates.
Communicate technician ETAs, delays, and completion status.
Handle escalations professionally and loop in management when needed.
Operational Support
Maintain accurate records of all service requests, technician activity, and outcomes.
Use dispatching software and CRMs to track technician movement and service delivery.
Coordinate with warehouse or supply teams when jobs require additional parts.
Team Collaboration
Work closely with service managers to balance technician workloads.
Assist with shift planning, emergency dispatching, and on-call rotations.
Support admin and billing teams with clear, complete service documentation.
Qualifications:
2+ years of experience in dispatching, scheduling, or service coordination.
Strong spoken and written English (near-native fluency required).
Experience with CRM systems, dispatching software, and Microsoft Office Suite.
Comfortable working independently, multitasking, and solving problems in real time.
Nice-to-Haves:
Experience in elevator services, HVAC, facilities management, or similar fields.
Background in customer service or conflict resolution.
Familiarity with geographic tools or route optimization software.
Spanish fluency (a plus, but not required).
