IT Support Level 2 at Freelance Latin America

Responsibilities: ● Supporting basic customer issues such as resolving usability problems and fulfilling service desk requests that require IT involvement. ● Administration of Office 365, Google Workspace or AWS. ● Troubleshooting of Windows, Linux, macOS, Windows Server, among others. ● Remote software installation and management. ● Experience in local network administration and IP addressing. ● Excellent skills in Customer Service, Ticket activity management and creating documentation for companies. ● If no solution is available, Level 2 staff escalates incidents to a higher level. Skills required: ● Advanced administration of Office 365, Google Workspace or Amazon AWS. ● Advanced troubleshooting on Windows, Linux and macOS systems. ● Advanced administration of Windows Server and other servers. ● Basic/intermediate programming in Powershell and other programming languages. ● Advanced networking knowledge. ● Advanced troubleshooting of software installation, hardware verification and other software. ● Email and DNS Filtering administration. ● Administration of Antivirus, Firewall and VPN software such as Cisco Meraki, Sophos, SentinelOne, Todyl, among others. ● Advanced management of remote connection software such as ConnectWise, Datto, among others. ● Administration of Backups and Virtualization platforms such as Datto, MSP360, NinjaOne, among others. ● Strong Customer Service skills. ● Advanced management of ticketing systems such as Autotask, Syncro, ConnectWise. ● Company documentation in ITGlue and other similar platforms.

IT Support Level 2

Emma

Responsibilities

Skills wanted:

Language(s) required:

Meridiz Pineda

Meridiz Pineda

Daniela Paola Gonzalez Fernandez

About Freelance Latin America:

mission:

Job benefits for full-time members:

freelancelatam.com/

Admin access needed