Head of Customer Success & Manual QA at Tribe | Torre
Head of Customer Success & Manual QA
Tribe
Tribe

Head of Customer Success & Manual QA

Emma
Emma
Never stop, never settle, until the good is better and the best is excellent.
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Full-time

Legal agreement: To be defined

Base compensation
USD2K - 3K/month

+ Equity

+ 5 days off per quarter

+ Equipment and learning budget

+ You will have the opportunity to learn UX design in a a remote and interesting work environment

Non-negotiable
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Remote (specific timezone)
public
GMT-09:00 to GMT-01:00
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Posted almost 4 years ago

Responsibilities & more

Manual QA: ✨ Managing test cases across devices, operating systems ✨ Running QA tests when new versions of the application are available ✨ Collaborating with the engineering team on findings Customer Success: ✨ Reply to all user messages as quickly as possible during normal working hours. ✨ Communicate with users and get to a speedy resolution of their questions, comments, and issues. ✨ Interact with the product engineering teams, management, regarding issues, priorities. ✨ Working in intercom, Slack, email, and any other communication channel with users. ✨ Making sure that all user requests are answered very well and very quickly. ✨ Doing analytics of all requests to get valuable information.
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