Home Services Sales Representative at Globaltize | Torre
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Home Services Sales Representative

You'll drive growth and customer satisfaction by converting leads and optimizing health-focused home service operations.
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Part-time

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Posted 11 days ago

Requirements and responsibilities


Job Title: Home Service Sales Representative. Hours Schedule: Minimum 20 hours per week with potential to scale to Full-Time. Time Zone: PST. About Company and Role: The client company is seeking a proactive and customer-focused Sales/Admin Customer Service & Lead Management Specialist to support inbound lead handling, customer communication, and CRM management for its health-focused home cleaning business. This role combines customer service, sales support, and administrative coordination in a fast-paced environment where responsiveness and communication quality are critical. The ideal candidate is highly organized, tech-savvy, comfortable using AI tools, and experienced with CRM platforms—especially Jobber. The selected candidate will be responsible for managing inbound customer inquiries, creating quotes, coordinating scheduling workflows, and helping convert leads into paying customers while maintaining an exceptional customer experience. Key Responsibilities: - Answer inbound phone calls (10%) and respond to customer text messages (90%) promptly. - Manage approximately 10 inbound leads per day. - Respond to customer inquiries within 2 minutes (critical KPI). - Use Jobber CRM to manage customer records. - Use Jobber CRM to create and send quotes. - Use Jobber CRM to track lead status and pipeline activity. - Input customer details and service preferences accurately into the CRM. - Convert inbound leads into booked customers. - Coordinate scheduling and tag appropriate cleaning team members for services. - Communicate service offerings, pricing, and scheduling details clearly to customers. - Handle customer follow-ups and pipeline management tasks. - Support administrative workflows related to customer management and operations. - Utilize AI tools to assist with written communication and efficiency. Must-Have Qualifications: - Previous experience using Jobber CRM (most important requirement). - Experience with messaging/communication platforms such as Quo. - Excellent English verbal and written communication skills. - Strong customer service and lead conversion abilities. - Ability to work in a fast-paced, high-responsiveness environment. - Comfortable leveraging AI tools such as Claude, AI writing assistants, and communication automation tools (built for them). - Reliable home office setup including a dedicated workspace, large monitor/computer setup/dual monitor, and stable internet connection. - Strong organizational and multitasking skills. - Availability during customer engagement windows, including evenings and weekends. - Be able to learn or know about health. Nice-to-Have Qualifications: - Experience in home services, cleaning services, or wellness/health-related businesses. - Prior experience in appointment scheduling and dispatch coordination. - Sales or lead conversion experience. - Familiarity with customer retention and pipeline management strategies. - Experience supporting U.S.-based customers.
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