Technical Support Engineer at Nearshore Business Solutions | Torre
Technical Support Engineer
Nearshore Business Solutions
Nearshore Business Solutions

Technical Support Engineer

Emma
Emma
Bridge support and engineering to resolve issues, document solutions, and deliver exceptional service.
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Full-time

Legal agreement: Contractor

Currency exchange and taxes to be paid by:

Candidate

Compensation
USD2K - 2.5K/month
Non-negotiable
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Remote (for Colombia residents)
Remote (for Argentina residents)
Remote (for Brazil residents)
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Visa sponsorship: No
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Posted 8 months ago

Responsibilities & more

About the Role We are looking for a highly motivated Technical Support Engineer to join our team and help resolve complex technical issues for end-users. This role involves analyzing software challenges and providing solutions promptly to improve efficiency and collaboration between the Product and Customer Experience teams. Key Responsibilities • Act as the liaison between the Customer Support and Engineering teams to resolve technical issues. • Troubleshoot and resolve technical problems reported by users, focusing on root cause analysis and implementing effective fixes. • Ensure timely response and resolution of tickets in alignment with Service Level Agreements (SLAs). • Document resolutions, common issues, and workarounds to create a comprehensive knowledge base for internal use. • Provide clear and consistent communication to internal customer support teams regarding issue details and resolutions. • Commit to delivering exceptional customer experiences with a proactive and solution-oriented mindset. Qualifications • 1–3 years of experience in technical customer support roles. • A degree in Information Technology, Computer Science, or a related field (or equivalent experience). • Proficiency in SQL and NoSQL database technologies. • Basic scripting knowledge (e.g., Python, Bash) for automation. • Strong analytical and debugging skills with the ability to resolve technical challenges independently. • Clear communication skills for documenting solutions and guiding users. • Experience with JIRA or similar tools for ticket management. • Familiarity with GenAI coding assistants is a plus. What We Offer • Opportunities for growth and development with comprehensive training. • A collaborative, inclusive, and transparent work culture. • Flexible remote working environment.
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