Role overviewWorking closely with the Global ServiceNow Team, they will help deliver seamless operational support to EU customers. Experienced systems engineer with 6+ years in Linux environments. Skilled in performance tuning, cloud infrastructure, scripting (Bash, Python, etc.), and high availability. Strong problem-solving, communication, and leadership abilities. Key responsibilities include network and system administration, database management, and DevOps operations—ensuring a stable, secure, and scalable infrastructure aligned with evolving business needs.Role responsibilities:Develop tools in Python, bash, and/or JavaScript to replace manual work and improve customer maintenance experience.Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains.Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members.Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing.Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation.Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures.Troubleshoot database backup and restore failures as well as perform database migrations.Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more.

Staff System Engineer

Emma

Requirements and responsibilities

Skills wanted:

Language(s) required:

About ServiceNow:

www.businesswire.com/

Admin access needed

Payment confirmed

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