Job Title: Executive Assistant & Operations Coordinator
Work Hours: Full-Time (40 hours/week)
Schedule/Timezone: Monday to Friday, 8:00 AM – 5:00 PM CST
Pay: $10.00 - $16.00/hr USD
Overview
Are you a versatile, tech-savvy Executive Assistant and Operations Coordinator who excels at serving as a trusted right hand to business leadership, managing dispatch systems, and streamlining financial workflows?
We are partnering with a growing US-based service provider in the roadside assistance and towing industry dedicated to delivering rapid, reliable client support nationwide. Built on a culture of operational accountability, modern tech integration, and high-quality customer service, the organization relies on smooth administrative systems to keep daily field operations running seamlessly. In this remote role, you will take ownership of cross-functional operational support—managing client inquiries, coordinating accounting and dispatch workflows, and keeping daily business operations operating at peak performance with minimal supervision.
Key Responsibilities
- Serve as the primary point of contact for customer service by managing incoming inquiries, issuing pricing quotes, handling call routing, and overseeing daily dispatch workflows.
- Oversee financial and administrative tracking by auditing invoices for missed revenue opportunities, coordinating with an external CPA firm, and tracking client payments.
- Maintain, optimize, and manage cloud-based software platforms, AI dispatch tools, and internal operational systems.
- Manage vendor relationships, track partner contracts, and resolve operational escalations as they arise.
- Execute executive-level administrative tasks, including daily task prioritization, vendor communications, and insurance documentation management.
- Assist with internal operations and digital marketing support initiatives to drive ongoing business growth.
Must-Have Requirements
- Native or near-native fluency in written and spoken English.
- Proven experience in an executive assistant, operations coordinator, or senior administrative support role.
- Solid working knowledge of financial management, basic bookkeeping, or billing auditing processes.
- Advanced technical proficiency with a demonstrated ability to learn and master new software tools independently.
- Highly self-directed mindset capable of solving complex operational challenges with minimal supervision.
Nice-to-Have Requirements
- Conversational or fluent proficiency in Spanish.
- Hands-on experience or familiarity with Google Ads or digital marketing operations.
- Prior experience within the roadside assistance, towing, construction, or field service industries.
- Familiarity with AI tools, automated dispatch workflows, and modern CRM systems.
Why Join Us?
This position offers an exceptional remote opportunity to work directly alongside the business owner and play a pivotal role in driving company performance. You will enjoy a stable, structured schedule, high operational autonomy, and the ability to leverage modern AI and cloud platforms every day. If you are an adaptable administrative professional who thrives on organization, proactive problem-solving, and operational mastery, we would love to connect with you.
