EnerzoTech is looking for a responsible, organised and customer-focused Social Media Moderator to manage our online communication and provide a professional experience to customers across our social media platforms.As a Social Media Moderator, you will be responsible for responding to customer inquiries, providing accurate product information, identifying potential customers and ensuring that every online interaction reflects EnerzoTech’s professional brand image.This role is suitable for someone who communicates clearly, responds promptly and can manage customer conversations with patience and attention to detail.About the RoleAs a Social Media Moderator, you will be responsible for responding to customer inquiries, providing accurate product information, identifying potential customers and ensuring that every online interaction reflects EnerzoTech’s professional brand image.Key ResponsibilitiesRespond promptly and professionally to messages and commentsProvide accurate information about EnerzoTech’s products, services and offersUnderstand customer requirements and recommend appropriate solutionsIdentify potential customers and record relevant lead informationFollow up with interested customers in a timely and organised mannerMonitor comments and manage inappropriate or irrelevant content when necessaryEscalate technical, sales or service-related inquiries to the appropriate teamMaintain daily records of customer inquiries, leads and follow-upsPrepare regular reports on messages, response times and customer feedbackQualifications and RequirementsGood working proficiency in written EnglishPrevious experience in social media moderation, customer service or online sales is preferredAbility to understand technical product information and explain it simplyStrong sense of responsibility and commitment to timely responsesAbility to work independently in a remote environmentAccess to a computer and a reliable internet connectionInterest in renewable energy, technology or consumer electronics will be an advantageRequired SkillsCustomer communication and relationship managementFacebook and Instagram page moderationMeta Business Suite and inbox managementLead collection, categorisation and follow-upBasic reporting and data entryProblem-solving and conflict managementTime management and attention to detailAbility to learn new products quicklyWork ArrangementPart-time, fully remote positionWorking hours may be divided into two flexible coverage periodsThe weekly schedule will be agreed upon in advanceCoverage periods may be adjusted according to peak customer-engagement hoursShort weekly online coordination meeting with the EnerzoTech teamHow to ApplyPlease send your updated CV to: info@enerzotech.comEmail subject: Application for Social Media ModeratorOnly shortlisted candidates will be contacted for the next stage of the recruitment process.

Social Media Moderator

Emma

Responsibilities

Skills wanted:

Language(s) required:

enerzotech.com

Admin access needed