Hello Everyone Nlineaxis IT Solutions Pvt Ltd are looking for below resources :- #contracthiringAmazon Connect, IVR & Telephony QAKey ResponsibilitiesSupport testing of Amazon Connect Contact Flows, queues, routing, and agent workflows.Execute functional testing of IVR and self-service journeys, including DTMF, speech/ASR, authentication, transfers, callbacks, and error/timeout scenarios.Understand basic contact center and telephony concepts such as IVR, ACD, PSTN, DID/toll-free, CTI, and call recording.Validate agent and supervisor experiences across voice and digital channels.Perform basic testing of AWS services used within Amazon Connect solutions, including Lambda, DynamoDB, S3, Lex, and CloudWatch.Execute API testing using tools such as Postman.Validate API requests/responses, data mapping, error handling, and integrations between systems.Support investigation of issues across Amazon Connect, AWS, Salesforce, and third-party systems.Support testing of integrations between Amazon Connect and Salesforce Service Cloud Voice (SCV).Test agent workflows, CTI, screen pops, Voice Call records, and Omni-Channel functionality.Execute testing of Amazon Connect Chat and other omnichannel customer journeys.Create and execute test scenarios and test cases based on requirements, user stories, and process flows.Interpret basic process and IVR designs from tools such as Lucidchart or Visio.Prepare and manage test data required for testing.Log, track, and retest defects using tools such as Jira.Participate in defect triage and work with development and project teams to resolve issues.Support SIT, regression, UAT, and release readiness activities.Develop an understanding of QA automation concepts and tools.Support IVR/voice automation testing using tools such as Cyara, Empirix Hammer, Bespoken, Operata, or similar tools.Exp is 4+ yrsLocation is #Remote4-6 Monthsworking hours: start from or after 1 PM
10 days ago