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Responsibilities
We are looking for a Kubernetes Technical Support Engineer to configure, troubleshoot, and support an AI-powered video analytics platform running on Kubernetes.This is a highly technical Tier 2 / Tier 3 customer support role, working directly with enterprise customers to investigate technical issues, reproduce customer environments, troubleshoot software and infrastructure problems, and collaborate with Engineering teams when product fixes or enhancements are required.MUST HAVE2+ years of Technical Support experience, preferably in Tier 2 / Tier 3 supportStrong hands-on Kubernetes experience in production environmentsAt least one relevant Kubernetes or Cloud certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalentEnglish level B2 or higher, with strong written and verbal communication skillsREQUIRED SKILLSStrong troubleshooting skills across software, infrastructure, networking, and distributed environmentsExperience working directly with customers in a technical capacityStrong customer-service-oriented mindsetAbility to independently investigate complex technical problems and collaborate effectively with Engineering teamsAbility to reproduce customer environments, run tests, diagnose issues, and clearly communicate technical findings, workarounds, and resolutionsNICE TO HAVEExperience with AWS, Azure, or other cloud platformsLinux troubleshooting experienceExperience with containers, networking, monitoring, and loggingExperience supporting enterprise software productsExposure to AI, Computer Vision, Video Analytics, or similar technologiesLocation: Remote – LATAM preferredSchedule: Must be available to work U.S. East Coast business hours
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