Salesforce Service Cloud Consultant / Technical Business Analyst at doodleblue Innovations | Torre

Salesforce Service Cloud Consultant / Technical Business Analyst

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Freelance
Recurrent
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Remote (anywhere)
Shared by
Gabriela Enríquez Meléndez
5 days ago

Responsibilities


Role: Salesforce Service Cloud Consultant + Technical BASalesforce Service Cloud & Salesforce AdministrationCustomer-facing requirements gathering & workshopsBusiness Process Modeling — BPMN, Swimlanes, Current/Future StateUser Stories → Technical Requirements → Acceptance CriteriaBRD / FRD / Technical SpecificationsCase Management, Omni-Channel, Entitlements, Milestones & SLAsSalesforce Flows, Knowledge & CTI/TelephonyREST/SOAP APIs, Platform Events & MuleSoft integrationData models, Object/Field definitions & API mappingsAgile/Scrum, SDLC, JIRA, Confluence, PostmanCost/benefit analysis, business case development & stakeholder managementExcellent communication, negotiation & technical writingApply: suresh@doodleblue.com