Client Communication and Relationships:
- Serve as the primary contact for client emails, Slack messages, questions, and requests.
- Send proactive updates covering progress, priorities, results, and next steps.
- Prepare client call agendas, lead project updates, and involve specialists when their expertise is needed.
- Send clear meeting recaps with decisions, action items, owners, and deadlines.
- Gather verified answers from specialists, communicate them clearly, and close the loop with the client.
- Recognize client concerns early and make sure they receive attention.
Project Management and Follow-Through:
- Turn client requests and meeting notes into actionable Asana tasks with clear context, ownership, and deadlines.
- Coordinate work across paid media, creative, landing pages, and tracking.
- Follow up on commitments, resolve unclear handoffs, and escalate blockers early.
- Track approvals, assets, access requests, and other dependencies.
- Confirm scope and team capacity before committing to additional work or delivery dates.
- Coordinate coverage during team absences and keep account documentation current.
Onboarding and Process Improvement:
- Guide new clients through access collection, kickoff preparation, and next steps.
- Establish communication expectations and make responsibilities clear.
- Improve recurring processes so information is easy to find and work moves forward reliably.
Required Qualifications:
- Experience managing clients and projects at a digital marketing agency.
- Excellent written and spoken English, with confidence leading client conversations.
- Familiarity with paid advertising and metrics such as ROAS, CPA, conversion rate, and lead quality.
- Strong judgment about what you can answer, what needs specialist input, and what needs escalation.
- Comfort managing multiple accounts and competing priorities.
- Experience with Slack, Asana, and meeting documentation tools.
- Reliable availability during agreed U.S. business hours.
