Remote Call Center Analyst – Federal Law Enforcement (Oklahoma City, OK Area) at Universal Strategic Advisors | Torre
Remote Call Center Analyst – Federal Law Enforcement (Oklahoma City, OK Area)
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Universal Strategic Advisors

Remote Call Center Analyst – Federal Law Enforcement (Oklahoma City, OK Area)

Universal Strategic Advisors
Emma
Emma
You'll strengthen national security by providing critical support to federal law enforcement operations.
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Full-time

Legal agreement: Employment

Compensation USD23.3/hour
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Remote (for United States residents)
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Emma of Torre.ai
 24 days ago

Requirements and responsibilities

About the roleUS Advisors is seeking Remote Call Center Analysts located in the Oklahoma City, OK area to support a federal law enforcement client in a 24/7 mission-critical contact center environment. Analysts will review, document, and report sensitive information while providing accurate call tracking, research, and escalation support. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment.ResponsibilitiesAnswer and track high-volume inbound calls in a federal contact centerDocument calls and prepare detailed reports in government systemsConduct database and open-source intelligence (OSINT) researchRoute and escalate calls according to operational proceduresMaintain accuracy while handling sensitive or law-enforcement related informationOther duties, as assignedRequirementsRequired:3+ years of call center or contact center experienceAssociates DegreeProven ability to multitask simultaneously communicating and inputting dataStrong written and verbal communication skillsProficiency with telephony systems, CRMs, and Microsoft Office SuiteExperience in handling sensitive informationAbility to work in a 24/7 operational environment, including nights and weekendsPreferred:Experience operating in federal, DHS, ICE, or law enforcement environmentsPrior experience supporting contact/call center environmentsExperience with 24/7 operational environmentsCompensationHourly rate is $23.30Additional InformationClient: Federal law enforcement agencyClearance Requirement: DHS Suitability/Public TrustWork Schedule: Full-time, remote (work from home) position located in the Oklahoma City metropolitan area; supporting 24/7/365 operationsStart Date: Immediate upon background approvalAbout US AdvisorsUS Advisors is a professional services firm providing mission support, analytics, and compliance solutions to federal agencies. Our team helps strengthen national security, workforce readiness, and operational efficiency across civilian and law enforcement missions. We value creativity, integrity, and collaboration—and we’re looking for professionals who bring those same qualities to every project.
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