Tier 1 Technical Product Support Representative at Bright Data | Torre
Tier 1 Technical Product Support Representative
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Bright Data

Tier 1 Technical Product Support Representative

Bright Data
Emma
Emma
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Full-time

Legal agreement: To be defined

Provide your expected compensation while applying
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Remote (for United States residents)
Remote (for Latvia residents)
Shared by
Laura Motta
 2 months ago

Responsibilities

In this role, you'll:Provide technical support to global enterprise customers via email and phone.Troubleshoot technical issues using internal documentation.Explain solutions clearly and guide customers toward best practices.Collaborate with engineering and other internal teams to resolve complex issues.Deliver an outstanding customer experience while managing a high volume of inquiries.We're looking for someone who has:Experience in technical support or a similar customer-facing technical role.Basic knowledge of JavaScript and HTML (Python or other programming languages are a plus).Strong troubleshooting and analytical skills.The ability to read and understand technical documentation.Excellent written and spoken English for working with international customers.Instead of sending a traditional application, complete our AI-powered interview first. It only takes a few minutes and helps us understand your technical background and communication skills beyond your resume.
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