US Advisors is seeking Remote Call Center Representatives to support a federal law enforcement client in a 24/7 mission-critical contact center environment. Representatives will review, document, and report sensitive information while providing accurate call tracking, research, and escalation support. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client’s operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.ResponsibilitiesAnswer and track high-volume inbound calls in a federal contact centerDocument calls and prepare detailed reports in government systemsConduct database and open-source intelligence (OSINT) researchRoute and escalate calls according to operational proceduresMaintain accuracy while handling sensitive or law-enforcement related informationOther duties, as assignedRequirementsRequired:3+ years of call center or contact center experienceAssociates DegreeProven ability to multitask simultaneously communicating and inputting dataStrong written and verbal communication skillsProficiency with telephony systems, CRMs, and Microsoft Office Suite.Experience in handling sensitive informationAbility to work in a 24/7 operational environment, including nights and weekendsPreferred:Experience operating in federal, DHS, ICE, or law enforcement environments.Prior experience supporting contact/call center environments.Experience with 24/7 operational environments.CompensationThe expected hourly rate is $21.00- $22.00.Additional InformationClient: Federal law enforcement agencyClearance Requirement: Must be eligible for Public Trust clearanceWork Schedule: Full-time, remote (work from home) position located in the El Paso, TX metropolitan area; supporting 24/7/365 operationsStart Date: Immediate upon background approvalAbout US AdvisorsUS Advisors is a professional services firm providing mission support, analytics, and compliance solutions to federal agencies. Our team helps strengthen national security, workforce readiness, and operational efficiency across civilian and law enforcement missions.We value creativity, integrity, and collaboration—and we’re looking for professionals who bring those same qualities to every project.

Call Center Representative (Remote) – Federal Law Enforcement (West Virginia)

Emma

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