Customer Success & Support Executive at aiRecruitTalent.com | Torre
Customer Success & Support Executive
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Customer Success & Support Executive

aiRecruitTalent.com
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Emma
Emma
You'll elevate user experience and product evolution by championing customer success and feedback.
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Full-time

Legal agreement: Employment

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

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Remote (anywhere)
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Shared by
Gabriela Enríquez Meléndez
 about 1 month ago

Requirements and responsibilities

Provide timely and helpful support via chat, email, and other channels; assist customers during onboarding and ensure a smooth start on the platform; troubleshoot issues and escalate when necessary; work closely with Customer Success and Product teams to improve user experience; maintain and update help documentation and FAQs; gather customer feedback and share insights to improve the product; ensure customers feel heard, supported, and valued at every touchpoint.
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