Requirements and responsibilities
The CompanyServing the People Who Serve the PeopleGranicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.Want to know more? See more of what we do here.Job SummaryGranicus is looking for a “roll up your sleeves” Director of AI Transformation & Strategic Operations, to help turn AI into measurable operating impact across the company.The role is designed for a former management consultant who has moved into or is looking to move into an operating role and wants to lead AI-enabled transformation inside a scaled SaaS business. You will work directly with senior leaders across Sales, Customer Success, Support, Product, Engineering, Finance, and Operations.You will partner closely with the internal AI Engineering team. You will also lead a small team of high-caliber analysts, helping them structure work, develop recommendations, and execute transformation initiatives across the company.This role reports to the Head of Corporate Strategy & Transformation and includes regular interaction with the executive leadership team and offers exposure to the board. For the right person, it is a career accelerant into broader operating leadership.What Your Impact Will Look LikeLead AI transformation workstreams across functionsPartner with senior executives to identify, size, prioritize, and execute AI-enabled opportunities that improve productivity, revenue growth, customer experience, quality, cycle time, and operating leverageLead a small team of analysts / internal consultants, providing coaching, problem-structuring support, analytical guidance, and day-to-day workstream leadershipUnderstand how work actually gets done, including systems, handoffs, judgment points, bottlenecks, and manual workTranslate ambiguous business problems into clear opportunity assessments, business cases, workflow designs, requirements, success metrics, and implementation plansPartner with AI Engineering to design, pilot, and scale AI-powered workflowsServe as a translator between business and technical teams, ensuring AI use cases are feasible, valuable, adopted, and tied to measurable business outcomesOwn value realization by defining KPIs, tracking impact, and communicating outcomesBuild executive- and board-ready materials that synthesize findings, frame decisions, and communicate progressPartner with Legal, Security, IT, and Engineering to ensure AI-enabled workflows meet governance, risk, and compliance requirementsYou Will Love This Job If You Have7+ years of experience, including 3+ years in management consulting and ideally experience in an operating role at a technology companyStrong preference for candidates who began their career in management consulting or a similarly rigorous problem-solving environmentExperience managing analysts preferred; formal people management experience helpful but not requiredStrong structured problem-solving skillsStrong analytical and quantitative skills; comfortable building business cases, capacity models, defining KPIs, and measuring business impactAbility to translate between business and technical teams; does not need to have formal Product Management experience, but must be comfortable partnering with engineering and business systems teamsStrong executive communication skills; ability to create clear, decision-oriented materials for senior operators and board membersCandidates should bring a consulting-style problem-solving toolkit and the ability to drive work from ambiguous problem definition through implementation and measurementPay RangeUSD $150,000.00 - USD $200,000.00 /Yr.About UsDon’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!Security and Privacy RequirementsResponsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.The TeamWe are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.The CultureAt Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey.A few culture highlights include – Employee Resource Groups to encourage diverse voicesCoffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs.Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.We bring in special guests from time to time to discuss issues that impact our employee populationThe ImpactWe are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.The BenefitsAt Granicus, we offer a comprehensive and flexible benefits package designed to support your well-being, growth, and work-life balance—starting from day one.Here’s what you can expect as a U.S.-based team member:Flexibility & BalanceFlexible Time Off – Take the time you need to rest, recharge, and live your life.Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.Work From Home Reimbursement – Support a productive home office environment. Health & WellnessMultiple Health Plan Options – Including a 100% employer-paid plan.Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.Fitness Reimbursement Program – Stay active, your way.On-Demand Mental Health Support – Access to Headspace and other wellness tools.Family & FuturePaid Parental Leave – For both birthing and non-birthing parents.Traditional & Roth 401(k) – With a generous company match.Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.Growth & RecognitionOnline Learning Platforms – Fuel your professional development.Competitive Salary & Bonuses – Your contributions are valued and rewarded.Equal Opportunity EmployerGranicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)