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12 days ago
Requirements and responsibilities
The RoleWe’re looking for a Head of Implementation who will own the full lifecycle of a Meela community rollout — from the first launch through long-term adoption. This is a high-ownership, customer-facing role. You’ll work across every level of an organization: aligning with ownership groups and executive directors, supporting staff on the ground, and making sure residents are actually getting onboarded and using Meela. You’ll take ownership of an existing implementation system and make sure it works in practice, identifying where things are breaking down, pushing implementations forward, and ensuring every community gets to real usage — not just setup. Early on, you’ll be directly involved in implementations and close to the details; over time, you’ll build the structure and team needed to scale this across more communities.Implementation & ExecutionOwn the full implementation lifecycle from contract signing through post-launch adoptionEnsure communities move from setup to residents being onboarded and actively using MeelaTrack activation, utilization, and engagement, and act on what you findIdentify where implementations are getting stuck and move them forwardSystem ImprovementTake ownership of existing processes, tools, and infrastructureImprove consistency across communitiesRefine rollout playbooks so they can scaleTeam BuildingBuild and manage the implementation team over timeHire Implementation Managers as the function growsSet expectations and improve performanceWhat We’re Looking For5–10 years of experience in implementation, onboarding, customer success, or a similar roleStrong preference for senior living or healthcare experienceExperience managing complex, multi-stakeholder rollouts across multiple sitesStrong communicator who can work across both executive and frontline teamsHighly organized and self-directedComfortable with travelCustomer success experience is a plusWhat Success Looks LikeCommunities convert into active resident usageStaff are engaged and driving adoptionRollouts are consistent and repeatable across sitesClear visibility into performance and outcomesA strong implementation function is built and scaled over timeWhat We OfferMeaningful equity + market salaryFull health insurance, 401(k), and a daily lunch stipendOwnership and autonomy from day oneOpportunity to build and lead a core functionAbout MeelaThe Mission: At Meela, we’re building phone-based AI tools for older adults and the people who care for them. Many older adults face loneliness as technology shifts away from familiar tools, while caregivers and senior living staff face growing burnout. Meela helps address both through simple, voice-based companionship for residents and practical support for care teams. The Momentum: Meela is backed by tier-one venture capital and is live in senior living communities across the U.S. Adoption is growing community by community, and demand is outpacing our ability to keep up. The focus now is scaling responsibly while improving the product in close partnership with the people who use it. The Team: Meela is a mission-driven team of passionate engineers, operators, and senior living veterans building real-world products for an underserved population.
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