Senior ServiceNow Business Analyst (ITSM) at Rae Digital | Torre
Senior ServiceNow Business Analyst (ITSM)
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Rae Digital

Senior ServiceNow Business Analyst (ITSM)

Rae Digital
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Full-time

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Remote (anywhere)
Shared by
Juan Pablo Rodriguez Montoya
 3 days ago

Responsibilities

Looking for an experienced Senior ServiceNow Business Analyst with strong expertise in ITSM, requirements gathering, stakeholder management, and process transformation.Key SkillsServiceNow ITSM implementations & enhancementsRequirement gathering & elicitationUser stories, functional specifications & acceptance criteriaBusiness process mapping & gap analysisIncident, Request, Problem, Change, Knowledge & Service CatalogSLA ManagementITIL best practices & process optimizationStakeholder management & workshop facilitationAgile/Scrum deliveryBacklog grooming, sprint planning & UATCustomer communication, training & change managementDocumentation, governance & executive reportingMust-haveServiceNow ITSM + Business Analysis experienceCSA & ITIL V4 Foundation mandatoryExcellent communication & stakeholder management skills requiredPreferredCIS-ITSM certificationExperience with large-scale enterprise ServiceNow transformations🔹 Experience: 6–10+ years🔹 Location: Remote🔹 Notice Period: Immediate
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