Entry Level Payroll Specialist at JPG

We’re seeking an Entry-Level Payroll Specialist who is eager to learn, detail-oriented, and motivated to build a career in payroll within a fast-paced SaaS company. This position is ideal for someone with foundational knowledge of U.S. payroll and a passion for customer service, data accuracy, and process improvement. As a key member of our payroll operations team, you’ll help ensure timely and accurate payroll processing while acting as a first-line responder for internal and external inquiries. You’ll gain experience across multiple systems and workflows while learning the nuances of multi-state U.S. payroll, SaaS service delivery, and operational compliance. Key Responsibilities: Client-Facing & Support: - Serve as the first point of contact for payroll-related inquiries, offering timely responses and triaging to appropriate teams when needed. - Make outbound calls or follow-ups with clients and team members to clarify payroll data and ensure timely resolution of outstanding items. - Provide professional, courteous support that aligns with our company’s service standards. Payroll Processing & Back Office: - Enter and maintain accurate payroll and employee data in the CRM and payroll systems. - Verify employee attendance and hours worked and ensure the correct calculation of wages, overtime, bonuses, and leave balances. - Confirm appropriate deductions and tax withholdings based on federal, state, and local requirements. - Prepare and distribute earnings reports and payroll summaries. - Investigate and resolve payroll discrepancies quickly and accurately. - Prepare payroll-related reports for internal teams and audits as needed. - Maintain confidentiality and ensure compliance with labor laws and company policies. Operational Agility: - Navigate and manage multiple systems, tools, and workflows simultaneously. - Assist with continuous process improvement by providing feedback and supporting the implementation of new tools or procedures. - Stay organized and maintain task tracking to ensure no missed deadlines, even when managing multiple assignments. What You Bring: - 1–2 years of exposure to U.S. payroll operations, systems, or procedures (including internships or part-time work). - Familiarity with payroll software (e.g., QuickBooks, ADP, Paychex) and CRMs is preferred. - Strong data entry and organizational skills with high attention to detail. - Clear and professional verbal and written communication in advanced English. - Comfort handling both incoming and outgoing client calls professionally. - Ability to multitask in a fast-moving, team-oriented environment. - Experience working in or supporting a remote, SaaS, or tech-enabled service company is a plus. - Prior experience in customer service, admin support, or operations is beneficial. What We Offer: - A hands-on learning opportunity in a dynamic SaaS payroll environment. - Career growth potential with exposure to best practices in payroll tech and operations. - Training, mentorship, and tools to develop your skills and payroll knowledge. - A collaborative, supportive, and remote-friendly team culture. - We’d love to hear from you if you want to start your payroll career and thrive in a tech-driven, people-first environment. Tipo de Contrato: Inicial prestación de servicios, luego Contrato por Obra Labor. Rango Salarial: de $2’000.000 a $3’000.000 Dependiendo la experiencia. Modalidad: 100 % Remoto y desde Colombia. Job Type: Full-time.

Entry Level Payroll Specialist

Emma

Responsibilities

Skills wanted:

Language(s) required:

Reinaldo Tolosa

Reinaldo Tolosa

About JPG:

mission:

www.jpgteam.com/

Admin access needed