Support Specialist - Meter Data Management at National Information Solutions Cooperative (NISC) | Torre
Support Specialist - Meter Data Management
Report
National Information Solutions Cooperative (NISC)

Support Specialist - Meter Data Management

National Information Solutions Cooperative (NISC)
Emma highlights
This highlight was written by Emma’s AI. Ask Emma to edit it.
Full-time

Legal agreement: To be defined

USD75.4K - 100K/year

~COP150M - 200M/year

+ Equity

+ Bonuses

location_on
Remote (for United States residents)
flightsmode
Visa sponsorship: No
skeleton-gauges
You have opted out of job matches in .
To undo this, go to the 'Skills and Interests' section of your preferences.
Review preferences
Posted about 2 years ago

Requirements and responsibilities

NISC specializes in developing and deploying enterprise level and customer-facing software solutions for over 900+ utilities and telecoms across North America. Our mission is to deliver technology solutions and services that are Member and Customer focused, quality driven, and valued priced. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support. This position supports utilities and helps them utilize Smart Grid solutions. The role consists of supporting the NISC Meter Data Management System (MDMS) and the utility specific Automated Metering Infrastructure (AMI) offerings with the NISC Customer Care and Billing (CC&B) software. Our support specialists work closely with our members and software engineers to troubleshoot, research, and resolve issues within the software product. Responsibilities: - Assists members in all aspects of MDM application support including troubleshooting, training, and research - Follows up on resolutions - Assist with software release processes - Communicates with development staff to convey customer feedback - Performs either on-site or remote training to our members - Provides after-hours support via an on-call support phone rotation
This job opening is closed.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)

Thank you

Thank you

check_circle

Payment confirmed

Torre Hunt

Torre Hunt

A member of the Torre team will contact you shortly

In the meantime, continue adding information to your job opening.