Bilingual Customer Service Representative at Rooted Talent Solutions | Torre
Bilingual Customer Service Representative
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Bilingual Customer Service Representative

Rooted Talent Solutions
Emma
Emma
You'll deliver compassionate patient care, driving recovery and well-being in your community.
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Part-time

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Posted 2 months ago

Requirements and responsibilities

What You’ll DoAnswer incoming calls, chats, or emails and assist customers with questions, orders, troubleshooting, and problem resolutionDeliver outstanding service experiences while maintaining professionalism and empathyFollow client-specific scripts and workflows while using critical thinking to resolve customer issuesDocument customer interactions accurately and thoroughlyMeet quality, performance, and customer satisfaction targetsMaintain confidentiality and protect sensitive informationWhat We’re Looking ForStrong communication skills — both written and verbalAbility to multitask, navigate multiple systems, and learn new technologies quicklyHigh level of self-motivation and ability to work independentlyA professional, quiet workspace with no distractionsCustomer service or call center experience is helpful but not required — we provide resources to help you succeed!Technical RequirementsDesktop or laptop computer (Windows or Mac; no Chromebooks)Wired, high-speed internet connection (no Wi-Fi only setups)USB headset with microphoneDedicated, quiet home workspaceSchedule OptionsFull-time (30–40 hours per week) or part-time (minimum 15–20 hours per week)Flexible scheduling — choose shifts that fit your lifeOpportunities for daytime, evening, and weekend shifts depending on client availabilityNo cold calling or sales pressure!Compensation and PerksPay is per completed service hour, with bonus opportunities for high performance100% remote work — no commute, everAccess to professional development and training resourcesSupportive virtual community and leadershipGrow your experience in customer service across different industriesWork independently while still being part of a connected team
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