Professional Services Manager (US Remote) at First Advantage

About the roleAt First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.We are seeking a results-driven Professional Services Manager to lead the onboarding and implementation of Mid-Market customers. This role owns the end-to-end implementation lifecycle, delivering structured, scalable programs that drive efficient deployments, accelerate time to value, and support time to revenue objectives.The ideal candidate brings strong project management fundamentals and thrives in a fast-paced environment, partnering cross-functionally with Sales, Product, Technology, and Customer Success to deliver consistent, high-quality customer outcomes. This role plays a key part in ensuring successful customer launches while contributing to operational efficiency and overall business performance.Note on location: While the role is 100% remote, the individual must be located and authorized to work in the United States.ResponsibilitiesLead customer‑centric project plans and manage the end‑to‑end implementation lifecycle from kickoff through stabilization for Mid‑Market customersGather, document, and interpret customer implementation requirements within defined solution boundariesBuild, configure, and test customer screening programs using First Advantage platforms, becoming proficient across products supported within the Mid‑Market segmentExecute implementations using established products, processes, and playbooks, with limited customizationDrive on‑time delivery and predictable customer launches, directly supporting time to revenue objectivesCoordinate internal teams to manage dependencies, timelines, and handoffsCommunicate project status, risks, and next steps clearly to customers and internal stakeholdersIdentify risks early and escalate non‑standard requirements through established channelsSupport customer readiness through training, go‑live coordination, and post‑launch transitionContribute to continuous improvement of implementation processes and toolsDirectly impact the Company’s time to revenue to drive corporate performanceSuccess in this Role Looks LikeOn‑time, predictable customer launches aligned to implementation plansReduced time to revenue through disciplined execution and early risk identificationAccurate configuration and testing of customer programs using standard platformsClear, proactive communication with customers and internal teamsConsistent adherence to Mid‑Market implementation standards and scope guardrailsPositive customer feedback during implementation and launchWhat you'll need to be successfulBachelor's Degree or equivalent2–4 years of experience in Professional Services, Implementations, Onboarding, or Project ManagementExperience managing multiple customer‑facing projects concurrentlyComfort with hands‑on system configuration, testing, and validationStrong organizational, documentation, and communication skillsAbility to execute effectively within defined processes and timelinesWillingness and ability to learn multiple platforms and productsPreferredExperience supporting SaaS or technology‑enabled servicesExperience in the HCM or background screening services industryExposure to regulated industries such as healthcare, education, government, transportation, or non‑profitWhy First Advantage is Your Next Big Career MoveFirst Advantage is going through a technology transformation. We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.Additional benefits offered to our eligible people include:Ability to work remotely with occasional business travelMedical, Vision, Dental, and supplementary benefit plans401k with an employer match, and an Employee Stock Purchase Plan (ESPP)Competitive and flexible Paid Time Off (PTO) and 9 paid company holidaysAccess to tech and growth opportunities, and leaders who want you to succeedMore About Our Values CodeHonor Honesty, Consistency, and Responsibility: Do the right thingCultivate an environment of dignity: Show respect for the individualTake an Outside-In approach: Put the client firstThink out-of-the-box: Innovate and createStay Team-Oriented: Collaborate and appreciate each otherCompensationThe salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

Professional Services Manager (US Remote)

Emma

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Connie Freeman

Scott Staples

Jenn Tomassi

About First Advantage:

www.fadv.com/

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