Customer Success Specialist at Staffy Health Inc. (& Hospitality) | Torre
Customer Success Specialist
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Staffy Health Inc. (& Hospitality)

Customer Success Specialist

Staffy Health Inc. (& Hospitality)
Posted by
Nelson Tam
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Part-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Compensation
CAD22 - 25/hour
~USD15.4 - 17.5/hour
Non-negotiable
location_on
Hybrid (485 Queen Street West, Toronto, ON, Canada)
Posted 3 months ago

Responsibilities

As a Customer Success Specialist at Staffy, you will be responsible for ensuring seamless operations and exceptional service delivery to our clients. You will play a vital role in addressing contractor issues, managing shifts, and ensuring compliance with regulatory requirements. Your proactive approach will contribute to optimizing client satisfaction and operational efficiency within the healthcare & hospitality industries. What You’ll Be Responsible For *Respond to client and contractor issues promptly and effectively via email, phone, and SMS to ensure timely resolution and client satisfaction. *Coordinate electronic SMS blasts and communications to contractors and clients for timely updates and notifications. *Act as an App and System subject matter expert, consulting with SOPs (Standard Operating Procedures) to troubleshoot and solve system issues for clients and contractors. *Monitor open and pending issues through Freshdesk, communicating with internal teams to facilitate swift resolutions. *Review and assess contractor app applications to ensure suitability for client needs and regulatory requirements. *Monitor and address unapproved profiles to streamline onboarding processes and ensure compliance. *Review and verify qualifications such as RN/RPN & PSW certifications to ensure compliance with regulatory standards. *Review the sub-skills of contractors to match with client requirements and optimize service delivery. *Post client shifts accurately and promptly, ensuring alignment with client requirements and expectations. *Conduct outreach through various channels with the goal of flling client shifts *Facilitate ID badge fulfillment for contractors, maintaining security protocols and compliance standards. What You Bring: *2+ years of experience in customer success, client support, or a related role, in a high paced startup or tech environment *Previous experience working in a start-up or scale-up SaaS company is a bonus. *Previous experience working in a healthcare environment is a bonus. *Previous management experience is ideal as this role has great growth potential Work Requirements: *This role will begin with 15-20hrs with an hourly wage between $22-25/hr, depending on experience and fit. All part-time contractors on the team may be required to work nights, weekends, and holidays *Role is currently remote but candidates should be located in Ontario and willing to work a hybrid model *All contractors must have their own computer and smartphone Our Commitment to Diversity: At Staffy Health, we aim to foster a culture of inclusion and belonging by hiring and supporting a diverse workforce. We are proud to be an equal-opportunity workplace. We welcome all individuals and are committed to providing equal opportunities regardless of race, gender, orientation, sexual identity, economic class, ability, disability, age, religious beliefs, or status. We believe that diversity in perspectives and backgrounds is essential for growth and innovation.
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