Nelson Tam

Nelson Tam

About

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Toronto, Ontario, Canada

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • S
    Manager, Operations & Customer Success
    Staffy Health Inc.
    Jul 2025 - Current (1 year 4 months)
    Managing Customer Success and Onboarding team of nine people, handling healthcare and hospitality client requests, coordinating shift fills for thousands of contractors, app troubleshooting and aiding product team with bug fixes and functionality.
  • N
    Community Connector
    New Majority
    Mar 2025 - Apr 2025 (2 months)
    Connecting with young people in my personal and professional network to check-in and offer resources to encourage voting and create conversations around voting.
  • Royal Ontario Museum
    Visitor Experience Concierge
    Royal Ontario Museum
    Dec 2023 - Apr 2024 (5 months)
    Engaged in meaningful, authentic interactions with visitors to ensure positive, tailored experiences and smooth visitor flow and brand enrichment, managed queues, facilitated ticket sales via kiosks, increased ticket and membership upgrades at every opportunity toward mutually beneficial scenarios for both the museum and customers.
  • B
    Business & Marketing Consultant
    Barque Smokehouse
    Nov 2022 - Sep 2025 (2 years 11 months)
    Creating strategic initiatives to increase sales, brand equity, and community engagement; supporting programs through ordering platform administration, and social media content and engagement.
  • B
    General Manager
    Barque Smokehouse
    Jun 2021 - Nov 2022 (1 year 6 months)
    Managing restaurant operations to ensure timely delivery of exemplary experiences for upwards of 100 dine-in guests, takeout customers, and delivery drivers, while ensuring a safe, positive, growth-oriented work environment for staff of 30 people, and facilitating the transition to become a full-wage employer in accordance with Ontario Living Wage Network, with health benefit allowances for all staff.
  • S
    Customer Success Specialist & Manager, Special Projects
    Staffy Inc.
    May 2019 - May 2020 (1 year 1 month)
    Onboarding and following up with new restaurant and hospitality client sign-ups, servicing contractors and clients to ensure satisfaction on both sides, writing blog posts, managing social media accounts and contractor photo shoots.
  • S
    Senior Operations Manager
    Staffy Inc.
    May 2016 - Jun 2017 (1 year 2 months)
    Managing the restaurant and hospitality staffing app's 300+ contractors, clients, and internal operations team, providing quotes, advising on other facets such as marketing, sales, business and app development.
  • K
    Social Media, Community Engagement and Partnerships
    King Cole Ducks
    Sep 2015 - Dec 2018 (3 years 4 months)
    Producing and managing social media content; engaging with consumers, chefs and restaurants; researching and developing new marketing content, events, and potential sales opportunities - all to encourage more people to #TryTheDuck
  • L
    Researcher - You Gotta Eat Here!
    Lone Eagle Entertainment
    Mar 2015 - May 2015 (3 months)
    Researching and pitching restaurants for fifth season of The Food Network's You Gotta Eat Here!; Interviewing chefs and restaurateurs; writing 1500-2000 word pitch packages for network approval.
  • Toronto Star
    Restaurants Contributor - Toronto.com
    Toronto Star
    Jan 2014 - Jun 2016 (2 years 6 months)
    Writing content and taking photographs of new restaurants for "Now Open" column and restaurant roundups like "Top Tens" for Toronto.com.
  • F
    Producer / Consultant
    Fire and Tonic
    Jan 2009 - Current (17 years 10 months)
    Fire and Tonic is a project-based studio focused on community, collaboration, and creativity, specializing in creating unique experiences, storytelling, visual arts, and producing compelling video and motion graphics.
  • C
    Segment Producer, MTV News
    CTV
    Aug 2008 - Sep 2008 (2 months)
    Field and story producing for MTV News; pitching and researching story ideas and news headlines; working with talent, editors, production assistants + other crew and support.
  • C
    Story Producer, eTalk and MTV e2
    CTV
    Apr 2008 - Jul 2008 (4 months)
    Producing stories for eTalk Daily and MTV e2; interviewing subjects; writing voiceovers; working with talent, editors, production assistants + other crew and support.
  • C
    Associate Producer, 2007 Polaris Music Prize Special
    CTV
    Sep 2007 - Dec 2007 (4 months)
    2007 Polaris Music Prize Special, 1hr, aired on: MuchMusic, MuchLoud, Canadian Learning Television
    Interviewed nominees; produced vignettes; edited story and script
  • C
    Segment Producer + Production Assistant
    CHUM Television
    Jul 2007 - Apr 2008 (10 months)
    Producing specials, segments, promos, and flow items for CourtTV Canada, Book Television, Canadian Learning Television and Access Media Group; field producing, floor directing and production coordinating for live and studio productions
  • C
    Production Assistant
    CHUM Television
    Dec 2005 - Jul 2007 (1 year 8 months)
    Launched Hollywood Star! and coordinated its daily broadcast; produced promos, show openings and segments for CourtTV Canada, Book Television, Canadian Learning Television and Access Media Group; field producing, floor directing and production coordinating for live and studio productions
  • dentsu
    Copywriter
    dentsu
    Oct 2000 - Apr 2005 (4 years 7 months)
    Generated strategic concepts and wrote copy in various media ranging from newspaper to direct mail for clients such as Lexus, Toyota, Mackenzie Financial, and Canon Business Products; presented and sold work to clients; contributed on new business pitches; liaised with producers, production houses and other affiliates
  • Z
    Copywriter
    Zig Marketing
    Jan 2000 - Jul 2000 (7 months)
    Conceptualizing and writing print, radio and TV ads
Education verified_user 0% verified
  • LIFT
    Cinematography and Film/Video Production
    LIFT
    Jan 2012 - Jan 2013 (1 year 1 month)
  • Humber College
    Post Graduate Certificate, Media Copywriting
    Humber College
    Jan 1998 - Jan 1999 (1 year 1 month)
  • British Columbia Institute of Technology
    Marketing Communications
    British Columbia Institute of Technology
    Jan 1994 - Jan 1996 (2 years 1 month)
  • Google
    Fundamentals of Digital Marketing
    Google