Director, Customer Success (Mid-Market) at Gong.io | Torre
Director, Customer Success (Mid-Market)
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Gong.io

Director, Customer Success (Mid-Market)

Gong.io
Posted by
Yuliana Velasquez Ramírez
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Full-time

Legal agreement: Employment

Compensation
USD49k - 120k/year
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Hybrid (United States)
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Posted over 5 years ago

Requirements and responsibilities

• Hire and develop accomplished customer success managers, expanding their customer, product, and domain expertise. • Own your team's metrics and drive the plan to attain and exceed them - want more! • Assist your team throughout their customer journeys by deeply understanding customer’s strategic needs and mapping them to the value of Gong • Build and refine scalable processes to drive deeper customer value while maximizing revenue • Partner with CS and cross-functional leaders to identify challenges and opportunities to continue improving our customer experience • Motivate CSMs to perform in a fast-paced and ever-changing environment where our #1 initiative is to Create Raving Fans • Identify and make recommendations for improvement in the areas of process, efficiency, and productivity.
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