Customer Success Manager - Germany at Zscaler

• The Customer Success Manager (CSM) will manage all aspects of the post sales relationship, ensuring that customers realise business value through the deployment and adoption of Zscaler services. In addition to ensuring regular & broad contact with customers running scheduled business and service reviews. • As a Field CSM, you are responsible for managing a portfolio of customer accounts (from 8-15 depending on region). • You need to build a strong relationship with your customers and ensure that Zscaler as a business is regularly engaged with the customer. • Once handed over, you will deliver an introduction meeting with the customer and internal stakeholders to determine deployment milestones and high-level plans. • Ensure customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resources. • Build Business Reviews with scorecards linked to the customer's business objectives. • Present these quarterly, with monthly touchpoints with every customer. • Coordinate internal resources to ensure customer's business needs are met. • Visit customers Face to Face on-site or remotely through web sessions. • Document all interactions with your customers.

Customer Success Manager - Germany

Requirements and responsibilities

Skills wanted:

Language(s) required:

Jay Chaudhry

Mariajosé Gómez Verified

About Zscaler:

mission:

www.zscaler.com/

Admin access needed

Payment confirmed

A member of the Torre team will contact you shortly