For companies:
For professionals:
For everyone:
Responsibilities
About the Role:
- Seeking a highly motivated and technically skilled Service Desk Engineer to provide Level 1 and Level 2 IT support for our UK-based club locations as well as support overall incident queue.
- This role is critical to supporting and maintaining operational excellence across our IT environments.
- The ideal candidate is proactive, technically sound, and experienced in remote desktop and infrastructure support within a distributed enterprise environment.
Key Responsibilities:
- Provide Level 1 and Level 2 support through the ServiceNow ticketing system, ensuring timely resolution of incidents and service requests.
- Diagnose and resolve issues related to desktops, laptops, mobile devices (iOS/Android), and printers.
- Diagnose and resolve issues related to Microsoft Office Suite, Exchange/Outlook, and in-house applications.
- Diagnose and resolve issues related to Windows and macOS platforms.
- Deliver high-quality support to both end users and executive-level stakeholders in corporate and club environments.
- Escalate unresolved issues appropriately and collaborate with Level 3 or specialist teams as needed.
- Monitor unassigned and open tickets, ensuring updates are timely, informative, and in alignment with SLAs.
- Contribute to the creation and maintenance of Standard Operating Procedures (SOPs) and knowledge base articles.
- Ensure IT processes and standards are followed during new club openings and infrastructure deployments.
- Participate in an on-call rotation and provide after-hours support when necessary.
- Occasional travel may be required, depending on proximity to supported locations.
This job post is closed.