QA Specialist at Lean Solutions Group | Torre
QA Specialist
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Lean Solutions Group

QA Specialist

Lean Solutions Group
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Emma
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You'll elevate service quality and drive continuous improvement in BPO operations through data-driven insights.
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Full-time

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Lean Solutions Group, Ed. Torre Del Puerto, Manga, Cartagena de Indias, Bolívar, Colombia
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Posted about 2 months ago

Requirements and responsibilities

At Lean Solutions Group, we are looking for a QA Specialist with experience in BPO environments, focused on ensuring service quality and driving continuous improvement within operations. What will you do? Audit calls and evaluate service quality Analyze KPIs and identify performance gaps Identify improvement opportunities within processes Create and follow up on action plans Work closely with operations teams to improve performance and quality standards Requirements Previous experience in QA within BPO (required) Experience auditing calls Strong understanding of KPIs and performance metrics Advanced English level (C1) Strong analytical skills and attention to detail Key details Work model: 100% on-site – Cartagena Contract: Indefinite term Additional benefits Tipo de puesto: Tiempo completo Lugar de trabajo: Empleo presencial
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