Sales Assistant at Mindmatch Solutions | Torre
Sales Assistant
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Mindmatch Solutions

Sales Assistant

Mindmatch Solutions
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Emma
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Part-time

Legal agreement: Contractor

Currency exchange and payroll taxes to be paid by:

Candidate

Compensation
MXN10k - 11k/month
~USD542 - 596/month
Non-negotiable
location_on
Remote (for Mexico residents)
Posted 8 months ago

Responsibilities

Position Summary The E-commerce Operations & Returns Specialist manages product exchanges, returns, refunds, chargeback responses, order processing, and international logistics across multiple online sales channels (USA, Mexico, TikTok, and International markets). This role ensures operational accuracy, timely processing, and exceptional customer experience across all stores. Key Responsibilities 1. Returns & Exchanges Management - Process product exchanges and returns for: - USA (bi-weekly processing cycles). - Mexico (based on product arrival). - Manage TikTok USA & MX returns, exchanges, and refund processes. - Create and issue return shipping labels. - Ensure timely refund processing and accurate system updates. 2. Chargeback Management - Prepare and submit chargeback responses as they arise. - Maintain proper documentation to support disputes. 3. Order Management – International & LATAM - Manage and track all Guatemala orders from shipment to delivery. - Coordinate with the shipping manager for Guatemala operations. - Follow up on payments and required documentation. - Manage international orders: - Send customer notifications. - Modify orders when products cannot be shipped internationally. - Print shipping labels and ensure proper documentation. 4. Order Processing & Printing - Print all United States orders. - Print and manage TikTok MX orders within required timeframes. - Ensure accurate and timely order documentation. 5. Order Verification & Data Accuracy - Review and validate shipping information for Mexico orders. - Identify and resolve missing information (e.g., neighborhood/colonia, house number, incomplete address details). - Verify TikTok MX orders (afternoon schedule; may require coordination with assigned team member). 6. Customer Service & Email Management - Respond to and follow up on all email communications across active stores. - Currently supporting: Misty Phases and GoodDose. - Provide timely, solution-oriented responses to customer inquiries. Qualifications - Experience in e-commerce operations, logistics, or order management. - Knowledge of refund processes, chargebacks, and international shipping. - Strong attention to detail and data accuracy. - Ability to manage multiple platforms (including TikTok Shop). - Strong organizational and follow-up skills. - Effective written communication skills (email management). - Ability to coordinate cross-functionally with logistics and operations teams. Key Competencies - Detail-oriented and process-driven. - High accountability and ownership mindset. - Strong time management skills. - Problem-solving and proactive communication. - Ability to work in a fast-paced, multi-store environment. Benefits: - 100% Remote // Own laptop usage for the first 3 months. - 4.5 hours to work per day. - Monday to Friday 9:00 to 13:30 pm. - 3 sick days per year. - 12 vacation days per year. - MX Holidays. - $10,000 - $11,000 per month net.
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