My Business Care Team (MyBCAT)
You'll own patient outcomes at US medical practices (primarily optometry), work alongside AI-powered systems, and build a real career in healthcare operations not read scripts in a call center.
Type: Full-time contractor (Monday–Friday, US business hours) Compensation: $800–$900 USD/month (paid in USD, based on experience + performance)
Location: Remote
Legal agreement: Contractor (currency exchange and taxes handled by candidate based on location)
About MyBCAT
MyBCAT is a Remote Hospitality Center for US medical practices. We are not a call center, not a VA agency. We run patient scheduling, intake, recalls, and front-office operations using a hybrid model: trained live agents + AI-powered systems.
We serve 30+ healthcare practices (optometry, dental, medical) and are growing. Every system we build is tested in our own clinics before clients ever use it. We're a US-owned, stable company with a history of 4 years plus and a leadership team that invests in operations and people.
Why we're hiring in Latin America: Our existing team of 40+ agents operates from the Philippines who are incredible talent, but working US hours means graveyard shifts for them. Latin America offers natural timezone alignment, a strong bilingual talent pool, and professionals who want meaningful long-term roles and not BPO churn. You'll be part of our first North/South/Latin America cohort.
What You'll Do
You are the patient's first impression of the practice. That matters.
Answer inbound calls and make outbound calls for US medical practices. Patients should feel like they're talking to someone in the office.
Schedule, reschedule, and confirm appointments using practice management systems (training provided).
Handle patient inquiries with warmth, speed, and accuracy — in English and Spanish.
Run recall outreach: proactively contact patients overdue for care. This is where top agents shine.
Document every interaction in EHR/PM systems following established workflows.
Hit quality and conversion benchmarks. We measure booked appointments and patient outcomes — not just talk time.
Maintain strict HIPAA compliance with all patient data. This is US healthcare — non-negotiable.
What You Bring
Near-native English fluency (spoken and written). Patients should feel like they're talking to someone in the US office. We assess this during the interview — if your English is strong, you'll know quickly.
Fluent Spanish (spoken and written) for bilingual patient support.
Proven phone experience. You've worked in customer service, patient support, or a similar role handling high call volumes professionally.
Tech-comfortable. You can navigate multiple browser tabs, learn new software quickly, and type while talking. We use AI tools daily — you should be excited about that, not intimidated.
Reliable internet (minimum 50 Mbps) and a quiet, dedicated workspace. Non-negotiable for a remote healthcare role. Also noise canceling microphone required.
Detail-oriented and coachable. We have systems, QA processes, and performance dashboards. A-players follow them and improve on them.
Available during US business hours. We have clients from Maine to Hawaii.
Bonus (not required, but we'll notice)
Experience with US healthcare systems (EHR, insurance verification, medical terminology)
Previous customer service with a small company, remote healthcare, or telemedicine experience
Experience working with AI-powered tools or automation platforms
What You Get
Compensation & Stability
$800–$900 USD/month — paid in US dollars, not subject to local currency volatility
Stable, growing company — 30+ clients, consistent revenue, no seasonal layoff
Career Growth
6-tier agent career ladder. Every agent starts at Tier 1 and progresses through Tier 6 based on performance. Each tier unlocks more complex client assignments, higher responsibility, and increased compensation.
Real promotion path. We promote from within — team lead, training specialist, and supervisor roles are all filled internally first. Our current supervisors grew within the organization.
Skills that compound. We train you in AI tools, healthcare operations, HIPAA compliance, and practice management — career capital that grows your value far beyond this role.
Work Environment
You're not a number. You're assigned to 2–3 specific practices and become part of their team. Doctors and office managers know your name.
Natural timezone. US business hours align with your local schedule — no overnight shifts, no wrecked sleep.
AI-augmented, not AI-replaced. Our AI handles overflow calls and after-hours routing. You handle the work that requires judgment, empathy, and a real human connection. We invest in AI that makes you faster — not AI that makes you unnecessary.
Data-Driven Performance
You always know where you stand. Every agent is scored across 5 weighted KPIs:
Appointment Conversion Rate (25%) — target: 85%+, top performers hit 90%+
Appointment Fill Rate (25%) — target: 85%+
CARE Quality Evaluations (30%) — our proprietary quality framework, target: 4.0+
SOP Adherence via AI scoring (10%) — target: 90%+
AI Quality Audits (10%) — target: 90%+
No guessing, no politics. Your performance dashboard updates continuously. Weekly coaching sessions, call QA scoring using our VALUE framework (Voice, Attentive Understanding, Logical Handling, Understandable Communication, Effective Outcome), and structured feedback loops. You always know exactly where you stand.
We're investing in retention, not churn. Our "Super Agent" program rewards top performers with advancement, recognition, and increased responsibility. We'd rather grow one great agent than cycle through five average ones.
Why A-Players Choose MyBCAT Over BPO Shops Here are the diffrences:
BPO / VA Agency
___________________________
You're a replaceable seat
Subjective performance reviews
AI is a threat to your job
High turnover, no growth path
Read scripts all day
MyBCAT
____________________________
You're assigned to specific practices — clients know your name
Data-driven dashboards with clear KPIs
AI is a tool that makes you better at your job
6-tier career ladder, internal promotions to lead/QA/training
Own patient outcomes with real autonomy
We review applications within 72 hours. If you're a fit, we'll schedule a live phone screen with our team lead.
MyBCAT is an equal opportunity employer. We evaluate candidates based on skills, experience, and cultural fit — regardless of gender, ethnicity, or background.
