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Shared by 
16 days ago
Requirements and responsibilities
We are looking for an Application Support Engineer to provide production support for cloud-native media applications running on Google Cloud Platform (GCP) and Kubernetes. This role focuses on L2/L3 application support, incident response, root cause analysis (RCA), and on-call rotations for services built in Go and deployed using GKE, Cloud Run, and GCP Workflows.You will support platforms for live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM) in high-availability, time-sensitive environments. Full-time (40h) role with on-call rotations, including weekend coverage.ResponsibilitiesProvide L2/L3 production support for critical media applications Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes Analyze logs, metrics, and traces to identify root causes Resolve incidents using runbooks and SOPs, escalating when required Partner with Engineering and SRE teams, providing clear technical context Support live streaming pipelines and video transcoding workflows Diagnose issues related to: - Stream ingest failures - Transcoder job errors and performance bottlenecks - Output quality, latency, and availability Participate in on-call rotations, including weekends Document incidents, RCAs, corrective and preventive actions Continuously improve monitoring, alerting, runbooks, and SOPsRequirementsRequired Experience in Application Support, Production Support, or Reliability Engineering roles Hands-on experience with Go (code reading and debugging) Strong experience with Kubernetes and Google Cloud Platform (GCP) Proven experience supporting live streaming and video transcoding workflows Experience participating in on-call rotations Strong analytical and troubleshooting skills Ability to perform effectively during high-pressure incidents Nice to Have Experience in media, broadcast, or streaming platforms Familiarity with live event operations Experience with Grafana, Prometheus, or similar monitoring tools Experience with ServiceNow, PagerDuty, Slack Understanding of SRE concepts (SLIs, SLOs, error budgets) BenefitsAt Devsu, we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you’ll enjoy:A stable, long-term contract with opportunities for career growthPrivate health insuranceA remote-friendly culture that promotes work-life balanceContinuous training, mentorship, and learning programs to keep you at the forefront of the industryFree access to AI training resources and state-of-the-art AI tools to elevate your daily workA flexible Paid Time Off (PTO) policy as well as paid holiday daysChallenging, world-class software projects for clients in the US and LatAmCollaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environmentJoin Devsu and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.
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