Requirements and responsibilities
About the teamOpenAI’s mission is to ensure the responsible and widespread adoption of artificial intelligence. In support of that mission, the Ads Solutions team partners closely with advertisers to deeply understand their businesses and needs, helping inform the development of products and solutions that drive meaningful revenue growth and long-term success on the platform—while maintaining strong standards for user trust and platform integrity.About the roleWe’re looking for a Customer Success Manager to support advertisers in onboarding, launching, and growing on OpenAI’s advertising platform. You will manage a portfolio of partners and serve as a trusted advisor, helping them achieve their business objectives while ensuring a strong and responsible experience on our platform.This role sits at the intersection of relationship management, strategy, and execution. You’ll work closely with Sales to drive long-term partner growth and with internal teams to continuously improve the advertiser experience.This role is remote, based in Miami, Florida. To succeed in this position you must be fully bilingual—fluent in both Spanish and English (spoken and written). Please note that your resume must be submitted in English, and the interview process will include conversations in both languages.In this role, you’ll:Own relationships with a portfolio of advertising partners, serving as their primary point of contact.Guide advertisers through onboarding and campaign launches to ensure strong adoption of OpenAI’s ads products.Analyze campaign performance and provide clear, actionable recommendations to improve outcomes.Identify opportunities to expand partnerships through increased product adoption and incremental investment.Partner cross-functionally with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value.Surface advertiser feedback and insights to inform product improvements and long-term strategy.Help build scalable processes and best practices that support the growth of OpenAI’s advertising ecosystem.You might thrive in this role if you:Has 5-10+ years of experience in digital advertising, account management, customer success, consulting or a related client-facing role.Has experience managing advertiser or agency relationships in a platform, publisher, or adtech environment.Is comfortable interpreting performance data and translating insights into strategic recommendations.Has experience with data querying (e.g. SQL, advanced excel/GSheet).Communicates clearly and builds trust with both technical and non-technical stakeholders.Operates with ownership and accountability in fast-moving, evolving environments.Demonstrates sound judgment and a commitment to user trust and responsible platform growth.Compensation Range: $162K - $230K USDBenefitsMedical, dental, and vision insurance for you and your family, with employer contributions to Health Savings AccountsPre-tax accounts for Health FSA, Dependent Care FSA, and commuter expenses (parking and transit)401(k) retirement plan with employer matchPaid parental leave (up to 24 weeks for birth parents and 20 weeks for non-birthing parents), plus paid medical and caregiver leave (up to 8 weeks)Paid time off: flexible PTO for exempt employees and up to 15 days annually for non-exempt employees13+ paid company holidays, and multiple paid coordinated company office closures throughout the year for focus and recharge, plus paid sick or safe time (1 hour per 30 hours worked, or more, as required by applicable state or local law)Mental health and wellness supportEmployer-paid basic life and disability coverageAnnual learning and development stipend to fuel your professional growthDaily meals in our offices, and meal delivery credits as eligibleRelocation support for eligible employeesAdditional taxable fringe benefits, such as charitable donation matching and wellness stipends, may also be provided.More details about our benefits are available to candidates during the hiring process.This role is at-will and OpenAI reserves the right to modify base pay and other compensation components at any time based on individual performance, team or company results, or market conditions.About OpenAIOpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
Optionally, you can add more information later (benefits, pre-screening questions, etc.)